Blocked Emails Grid example

Admin Users can block specific email addresses from submitting inquiries and correspondence by adding the addresses to the 'Blocked Emails' Grid. See the article (2022.1) Requests in the Service Desk category for more information on how the application processes emails.

Entries on the Blocked Email Grid are most commonly created from within Service Desk. When editing an Inquiry item, Users can press a button to add the source's email address to the blocked list and delete the Incident itself.

Adding an Email Address

To add an email address to the Blocked Emails grid and block the address, click the button located immediately above the Grid.

Add New Email Block form example

In the form, input the complete email address to be blocked. Once the Email field has been defined, click the button. The address appears as an item on the Blocked Emails Grid and is blocked indefinitely by the PCR-360 application.

To block an entire domain, use ' * ' as a wildcard entry. For example, specifying *@pcr.com blocks all emails from the pcr.com domain.

In addition to wildcards, regular expressions may be used for both the email and subject values. They must be surrounded by slashes, for example /^blocked*/ will block anything starting with blocked. 'Whitelists' can also be created using a negative look ahead regular expression, for example /@(?!pcr.com)/ would whitelist pcr.com. Please note that only a single whitelist entry can be added, or else all emails will be blocked.

Removing Blocked Emails

If an Admin user would like to remove an address from the Blocked Emails Grid and enable correspondence from/to this address, select the appropriate item on the Grid and click the button located immediately above the Grid.

Once the address has been removed from the Grid, it is no longer blocked by the PCR-360 application.

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