Update Services and Equipment Widget

A User can request changes for any of their Services from the My Services/Equipment widget, which is available on the main CustomerCenter landing page. To request, these Changes click on the icon from the widget and select the desired update request.

Note: The text within this Menu is customizable, and the text displayed below may not reflect your Organization's usages.

Change Menu Example

Report Incident: report an issue with your Service/Equipment
Make a Change: request updates to your Service/Equipment
Disconnect Service: request the deactivation of your Service/Equipment.

Note: When updating a Services with multiple Locations, a User will also be able to select the Current Location of the Service, so the updates can be applied to the desired Location.

Sample Change Request

These Changes can be consolidated into a single Request or placed on separate Requests or even on New Requests.

Sample of Changes Requested

To update individual items after they have been submitted perform the following steps:

Click on the button to open the Cart
Locate the Request for the Service/Equipment update.
Click the button for the Category of Change you wish to update.
Click the button to open the editing form.
Make the desired updates.
Click the button to save the changes.
Then close the form.

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