The Services, Equipment, and Packages pages are similar in that they allow Customers to submit requests for (2022.1) Services, Equipment, and (2022.1) Packages. Items may be viewed in either a list or a grid format and the User has the option to search or sort the results. Services, Equipment, and Packages may be organized into categories that are displayed in a list on the left column and also on the bottom underneath items that are not associated with a category. Clicking on a category title or one of the "View" button displays items or categories under that category. You may also click on the title or image of the Services, Equipment, and Packages to view a more detailed entry about that item.

Request Information example

Owner, Billing Account, and Location selection may affect which items are available. Both Services and Equipment may be added to your Cart in a single Request. After you finish adding items to the Request, you may click on the icon in the upper right corner.

Add a Service to a Request

Users can add services to new or existing Request. Once a User selects a Service they want, click the Request button to activate the pop-up menu. You then have the option to "Create a new Request" or you can select one of your "Saved Requests". If you select an existing request, the service will be added to that request. Categories with multiple services may continue to be nested with multiple Services under them.

New Service Request CustomerCenter

If you select "Create New Request", a new Request will be created with the title "Request" followed by a number.

New Request example

Add Equipment to a Request

Users can add Equipment to new or existing Requests. Once a User selects the Equipment they want, click the Request button to activate the pop-up menu. You then have the options to "Create a new Request" or you can select one of your "Saved Requests".

If you select an existing Request, a 2nd menu will display with the options to add the Equipment as "Standalone" or attach it to a service on a Request.

Adding to a Request example

If you select "Create New Request", a new Request will be created with the title "Request" followed by a number.

Adding Equipment to a new Request as standalone

Add a Package to a Request

Users can add packages to new or existing Request. Once a User selects the package they want, first click the button to view the contents of the package.

Example of Package Contents

If this is the correct package, click the Request button to activate the pop-up menu. You then have the options to "Create a new Request" or you can select one of your "Saved Requests". If you select an existing request, the package will be added to that request. The Cart will update the number of items in the Cart as well as briefly show the thumbnail (If one is set, otherwise the PCR placeholder image will show) of the most recently added item

Adding to a Request Example

If you select "Create New Request", a new Request will be created with the title "Request" followed by a number.

Package Added to New Request

For more information regarding Request, please see the Cart page.

Related Pages

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