Update Services and Equipment Widget

A User with access to the Department Services/Equipment Widget can request changes for any of their Department's Services or Equipment from the main CustomerCenter landing page. To request, these Changes click on the icon from the widget and select the desired update request. Only Coordinators will see this widget while the CC_COORDINATOR_SHOW_DEPT_SERV_EQP configuration value is True.

Note: The text within this Menu is customizable, and the text displayed below may not reflect your Organization's usages.

Change Menu Example

Report Incident: report an issue with a Service/Equipment
Make a Change: request updates to the Service/Equipment
Disconnect Service: request the deactivation of the Service/Equipment.

Note: When updating a Services with multiple Locations, a User will also be able to select the Current Location of the Service, so the updates can be applied to the desired Location.

Sample Change Request

These Changes can be consolidated into a single Request or placed on separate Requests or even on New Requests.

Sample of Changes Requested

To update individual items after they have been submitted perform the following steps:

Click on the button to open the Cart
Locate the Request for the Service/Equipment update.
Click the button for the Category of Change you wish to update.
Click the button to open the editing form.
Make the desired updates.
Click the button to save the changes.
Then close the form.

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