Service Desk

The 'Manage Service Desk 360 View' form will provide the User with a 360 Degree view of a given Service Desk item. From this form, the User will be able to see the Service Desk item 'Profile' as well as all the 'Contacts', 'Services', 'Equipment', 'Billing', and 'Service Desk' items associated with the Service Desk item.

Buttons

Add Remark button - allows the User to create a 'Remark' on the Service Desk Record.
Prev button - moves to the Previous Service Desk record in the grid.
Next button - moves to the Next Service Desk record in the grid.

Details

Summary

This section will display the 'Service Desk Number' of the item, the 'Urgency', the 'Status', and the 'Description' fields for a quick at a glance overview of the item.

Ticket Info

This section displays the 'Type', 'Source', 'Owner'(either Contact or Department), and 'Due Date' of the item.

Remarks

All Remarks associated with the Service Desk item will be displayed here.

Contacts

The 'Contacts' tab will list all the Contacts that are associated with the Service Desk.

The '360 View' button will open the 'Contacts 360 View' form for the selected Service Desk.

Equipment

The 'Equipment' tab will show all the Equipment associated with the Service Desk.

The '360 View' button will open the 'Manage Equipment 360 View' form for the selected Equipment.

The 'Report Incident' button will open the 'Add New Incident' wizard form to create an Incident for the given piece of Equipment.

Charges

All the Charges from the 'Charges' tab on the Service Desk item will display here.

Actions

A full listing of the Actions that are attached to the Service Desk item.

Labor

All of the Labor records associated with the Service Desk item will be reflected here.

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