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Please see the ","type":"text"},{"text":"Data Dictionary","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498273066"}}]},{"text":" for comprehensive detail of available Tables and Data.","type":"text"}]},{"type":"paragraph","content":[{"text":"In an effort to make the PCR-360 API more flexible, PCR has made the decision to no longer create individual endpoints for all the different data types. Instead, PCR is encouraging Users to use the SQL endpoint with a structured SELECT statement to retrieve exactly the data you want. Please see the ","type":"text"},{"text":"SQL endpoint","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498141034"}}]},{"text":" documentation for more information.","type":"text"}]},{"type":"paragraph","content":[{"text":"An example query to retrieve basic ","type":"text"},{"text":"Service Desk Action","type":"text","marks":[{"type":"strong"}]},{"text":" data is as follows:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"sql"},"content":[{"text":"SELECT * FROM SERVICE_DESK_ACTIONS WHERE SERVICE_DESK_RECID = {SERVICE_DESK_RECID}","type":"text"}]},{"type":"paragraph","content":[{"text":"If readable values are desired for data such as “SD Action”, “Service Catalog”, etc., then JOINS will need to be made to the appropriate tables. The below query will retrieve the same data as above, but with readable values for “SD Action” and “Service Catalog” (if the data exists).","type":"text"}]},{"type":"codeBlock","attrs":{"language":"sql"},"content":[{"text":"SELECT\n SDA . *,\n L . VALUE as SD_ACTION_READABLE,\n SC . SERVICE_NAME as SERVICE_CATALOG_NAME\nFROM SERVICE_DESK_ACTIONS SDA\nJOIN LISTS L ON SDA . SD_ACTION_LISTS_RECID = L . RECID\nJOIN LEFT SERV_CATALOG SC ON SDA . SERV_CATALOG_RECID = SC . RECID\nWHERE\n SDA . 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