(2024.2) Service Desk Packages
- David Engblom
Any Package can be associated with multiple SDCs. The number of SDCs associated with a given Package is displayed on the grid under the SDCs in Package column. Users can use the 
To view, create, or edit a Package navigate to Admin > Service Desk > Packages. This opens the Packages grid. To add a new Package click the 
The 'Title' field is a Required field.
The 'Type' dropdown is populated from values in the List Value with a Type of PACKAGE_TYPE. Default is the default Type of the Package. Using this drop-down will allow an Admin to group similar Packages for selection in the CustomerCenter. Please note that these Types are not hierarchical.
There are two tabs that allow the Admin to control how the Package is used in the CustomerCenter, the SDC and Catalog tabs. Each Package must also have at least one SDC associated with it, which is also a Required field on a Package.
SDC tab
The SDC tab allows an Admin to either add a new SDC or select an existing one from the SDCs that are already defined. SDCs on Packages are limited to the Service Request SD Type. The Add button lets the User create an SDC that is specific for a given Package. The 
Catalog tab
The Catalog tab allows the Admin to set how the Package appears on the CustomerCenter. This is the Catalog that appears to the Customer under Shopping > Packages on the CustomerCenter. This is the same Catalog tag on the Service Catalog or Equipment Catalog forms.
We can set the image of the Catalog with the 