(2024.2) 360 View
- David Engblom
360 View Overview
The application's namesake tool allows Users to locate an item (be it a Contact, Location, piece of Equipment, Service, etc.) and view a comprehensive representation of how the item relates to the other items in the system. 360 View is much more than a typical search engine. It's a powerful tool that helps Users understand precisely how their data and resources interact within their organization.
For example, Users can search for a person and see their Contact information and status as well as any Services with which they are associated, any Equipment they own or are responsible for, a summary of their Billing information, their Service Desk history, and more. Search for a piece of Equipment and see a detailed description of the physical unit, associated charges, associated Contacts, associated Services, a relevant Service Desk history, and more.
The 
360 Search
The 360 View search brings up all related records in the tab appropriate to the data type. Valid data types are 'Contacts', 'Dept. Hierarchy', 'Equipment', 'Locations', 'Cables', 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services' and looks like the following image:
If a search matches, a tab appears with a label to indicate how many records of a given data type matched the search. A User can then click a tab to see a Grid with all matching records. Records that are searched are data type specific. The following is a list of what records match by data type:
Data Type | Columns Searched |
|---|---|
Contacts | Last Name, First Name, Primary Phone, Primary Email, and Customer Number |
Dept. Hierarchy | Name, and Code |
Equipment | Asset Tag, Serial Number, Equipment ID, Catalog Part Number, and Catalog Description |
Locations | Location Name, and Location Building ID (not the parent building) |
Cables | Cable Name, From Location Path and Equipment ID, and To Location Path and Equipment ID |
Phone Services | Formatted Service ID, and List of Formatted Soft Numbers, Owner, Reference |
Data Services | Formatted Service ID, Owner, Reference |
Backbone Services | Formatted Service ID, Owner, Reference |
Auth Code Services | Formatted Service ID, Owner, Reference |
Trunk Services | Formatted Service ID, Owner, Reference |
Other Services | Formatted Service ID, Owner, Reference |
Service Desk Quick Search
When the User types in an exact match for any Service Desk item, the 360 Search will automatically open the Service Desk item. For example, if the User were to type in 'SO201812345' then the Service Order form will open. This is true of all Service Desk items including Requests (either IR, IQ, or SR), Incidents, Estimates, Service Orders, Incidents, Projects, Problems, or Quick Ticks.
Viewing '360 View' Items
To view a found record in the 360 View, select the tab and double-click the item in the 360 View grid or select it and click the 
Navigating 360 Views
When a 360 View form is opened a User can move between records by closing the record and opening a new one. However, an easier option might be the 
Change Order
If a User is viewing a Service Data type in the 360 View, it can be convenient to modify a Service from the search without having to locate it elsewhere in PCR-360. For this, the 
The 'Change Order' button can be found on 360 Views for the following data types: 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services'.
Remove Order
The 
Report Incident/Incident
A quick search of an item can sometimes be the quickest way to locate it for Incident reporting to the Service Desk. The 
The 
Add Remark
A User can add a 'Remark' to almost all the individual 360 View items. The only exception to this is the 'Cables' items. To add a Remark first open the 360 View of the item. An 
