{"type":"doc","content":[{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"bodiedExtension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"excerpt","parameters":{"macroParams":{"_parentId":{"value":"498633263"},"atlassian-macro-output-type":{"value":"INLINE"}},"macroMetadata":{"macroId":{"value":"27c24ab0-a439-492f-9d0e-bb8b6f9357ed"},"schemaVersion":{"value":"1"},"title":"Excerpt"}},"localId":"f4e13131-0850-45fd-9735-9ecfbe7dcc10"},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Equipment","type":"text"}]},{"type":"paragraph"},{"type":"mediaSingle","attrs":{"layout":"center","width":628,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":55288,"__fileMimeType":"image/jpeg","width":628,"alt":"Service_Desk_Equipment_Tab_Grid.jpg","id":"8e367780-745c-4ac8-adbb-4c9d4a895d9d","collection":"contentId-498633263","type":"file","__fileName":"Service_Desk_Equipment_Tab_Grid.jpg","height":272}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"When a User creates a Multi-Location Service ","type":"text"},{"text":"Change Action","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"(2024.2) Service Desk Change Actions","versionAtSave":"4"},"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498697905"}}]},{"text":", a Remove Service Action on a Service Order, or creates an Incident, any Equipment at the selected Location will be loaded onto the Equipment Tab. Additionally, Service Equipment from Child Locations for the selected Location will also have their Equipment loaded as well. Anytime a User wants to add a piece of Equipment to a Service Desk item, the User can do so on the Equipment tab. The first thing the User sees here is any Equipment that an SDC has already added if one has been applied.","type":"text"}]},{"type":"paragraph","content":[{"text":"To add additional Equipment to the Service Desk item, follow these steps:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"type":"mediaInline","attrs":{"width":52,"alt":"image-20240606-155303.png","id":"d30ae1bd-1f68-438e-a88e-13c203c40302","collection":"contentId-498633263","type":"image","height":24}},{"text":" button. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The '","type":"text"},{"text":"Add New Service Desk Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" form opens.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":810,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":27837,"__fileMimeType":"image/png","width":682,"alt":"Add New Service Desk Equipment form","id":"27888e77-7acb-4ab4-be31-9256f2e41af3","collection":"contentId-498633263","type":"file","__fileName":"Add_new_sd_eqp_form[1].png","height":546}},{"type":"caption","content":[{"text":"Add New Service Desk Equipment form","type":"text"}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The User must first select an '","type":"text"},{"text":"Action'","type":"text","marks":[{"type":"strong"}]},{"text":" for the Equipment; '","type":"text"},{"text":"Add","type":"text","marks":[{"type":"em"}]},{"text":"', '","type":"text"},{"text":"Move","type":"text","marks":[{"type":"em"}]},{"text":"', or '","type":"text"},{"text":"Remove","type":"text","marks":[{"type":"em"}]},{"text":"'.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A '","type":"text"},{"text":"Quantity'","type":"text","marks":[{"type":"strong"}]},{"text":" must be selected. The following rules from the ","type":"text"},{"text":"Equipment's Catalog","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/3YcQAQ"}}]},{"text":" apply:","type":"text"},{"type":"hardBreak"},{"text":"Assets and Cabling Equipment can ONLY have a Qty of 1.","type":"text"},{"type":"hardBreak"},{"text":"If the Equipment \"Has Units\", the Quantity displays \"UOM\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the User wants the Equipment to be billed, the '","type":"text"},{"text":"Billable'","type":"text","marks":[{"type":"strong"}]},{"text":" flag needs to be selected.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Next the User must fill in the relevant information on the 'Details' tab.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"A User can also set Equipment to '","type":"text"},{"text":"Staged","type":"text","marks":[{"type":"em"}]},{"text":"', '","type":"text"},{"text":"Picked Up","type":"text","marks":[{"type":"em"}]},{"text":"', or '","type":"text"},{"text":"Complete","type":"text","marks":[{"type":"em"}]},{"text":"' according to the same rules for ","type":"text"},{"text":"Warehouse Actions","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/a4kQAQ"}}]},{"text":" from this form, as well if the Equipment was previously added and the User is editing it.","type":"text"}]},{"type":"paragraph","content":[{"text":"If a User selects an Override Expense GLA, that GLA will be displayed on the Service Desk Action's Equipment Tab.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Details","type":"text"}]},{"type":"paragraph","content":[{"text":"If the Status of the Equipment is set to '","type":"text"},{"text":"Staged","type":"text","marks":[{"type":"em"}]},{"text":"' or '","type":"text"},{"text":"Completed","type":"text","marks":[{"type":"em"}]},{"text":"', the 'Details' tab is set to read-only.","type":"text"}]},{"type":"paragraph"},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"INLINE

When the Equipment is an 'Asset' or 'Cable' additional fields will appear.

The 'Equipment' picker will open a form that will allow the User to specify which particular Asset should be added from the Equipment grid.
If the Equipment is an Asset the 'Asset Tag' field will display the Asset Tag of the Equipment if one has already been saved for the Equipment record. If there is no current Asset Tag the User can enter an Asset Tag for the selected Equipment into the field. When the 'Manage Service Desk Equipment' form is saved the record for the Equipment will be updated to include the new Asset Tag.
If the Equipment is Cabling Equipment the 'Equipment ID' field will display the Equipment ID of the Equipment if one has already been saved for the Equipment record. If there is no current Equipment ID the User can enter an Equipment ID for the selected Equipment into the field. When the 'Manage Service Desk Equipment' form is saved the record for the Equipment will be updated to include the new Equipment ID.
The 'MAC Address' field will populate based on the value already assigned to the Equipment. If this value is changed, the update will be applied when the Equipment becomes "Complete". This field will only be available on Equipment Add Actions with Quantity of one or for that have the Asset or has units flags checked.

Note: When a MAC Address is saved, PCR-360 will apply standard formatting to it, and allow Users to search for them in the 360 Search.
Thebutton will open either the 'Add New' or 'Manage' version of the form.
- 'Add New Equipment' - will allow the User to add a new Equipment record if none that are satisfactory can be found in the 'Equipment' picker.
- 'Manage Equipment' - will allow the User to edit the Equipment specified in the 'Equipment' field on the Manage Service Desk Equipment form.

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"excerpt","parameters":{"macroParams":{"_parentId":{"value":"498633263"},"atlassian-macro-output-type":{"value":"INLINE"}},"macroMetadata":{"macroId":{"value":"c00ae133-9217-494d-bbc0-bd9402c70aa1"},"schemaVersion":{"value":"1"},"title":"Excerpt"}}},"content":[{"type":"paragraph","content":[{"text":"When the Equipment is an 'Asset' or 'Cable' additional fields will appear.","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The '","type":"text"},{"text":"Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" picker will open a form that will allow the User to specify which particular Asset should be added from the Equipment grid.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":1024,"__fileMimeType":"image/png","width":275,"alt":"Equipment field","id":"80d983f9-7f9e-49ec-b56c-ef6a1b590e8c","collection":"contentId-498633263","type":"file","__fileName":"Equipment_picker[1].png","height":46}},{"type":"caption","content":[{"text":"Equipment field","type":"text"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the Equipment is an Asset the '","type":"text"},{"text":"Asset Tag'","type":"text","marks":[{"type":"strong"}]},{"text":" field will display the Asset Tag of the Equipment if one has already been saved for the Equipment record. If there is no current Asset Tag the User can enter an Asset Tag for the selected Equipment into the field. When the 'Manage Service Desk Equipment' form is saved the record for the Equipment will be updated to include the new Asset Tag.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":1138,"__fileMimeType":"image/png","width":165,"alt":"Asset Tag field","id":"ca1fdbba-384c-4a7a-b3e1-aab9f4bdc15a","collection":"contentId-498633263","type":"file","__fileName":"Asset_tag_field[1].png","height":45}},{"type":"caption","content":[{"text":"Asset Tag field","type":"text"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the Equipment is Cabling Equipment the '","type":"text"},{"text":"Equipment ID'","type":"text","marks":[{"type":"strong"}]},{"text":" field will display the Equipment ID of the Equipment if one has already been saved for the Equipment record. If there is no current Equipment ID the User can enter an Equipment ID for the selected Equipment into the field. When the 'Manage Service Desk Equipment' form is saved the record for the Equipment will be updated to include the new Equipment ID.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":893,"__fileMimeType":"image/png","width":167,"alt":"Equipment ID field","id":"47a12c83-418c-421d-8de2-c3a9e40d67cc","collection":"contentId-498633263","type":"file","__fileName":"Equipment_id_field[1].png","height":44}},{"type":"caption","content":[{"text":"Equipment ID field","type":"text"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"'MAC Address' ","type":"text","marks":[{"type":"strong"}]},{"text":"field","type":"text"},{"text":" will populate based on the value already assigned to the Equipment. If this value is changed, the update will be applied when the Equipment becomes \"Complete\". This field will only be available on Equipment Add Actions with Quantity of one or for ","type":"text"},{"text":"(2024.2) Equipment Catalogs","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"linkType":"page","contentTitle":"(2024.2) Equipment Catalogs","versionAtSave":"4"},"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/499025476"}}]},{"text":" that have the ","type":"text"},{"text":"Asset","type":"text","marks":[{"type":"em"}]},{"text":" or ","type":"text"},{"text":"has units","type":"text","marks":[{"type":"em"}]},{"text":" flags checked.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":19.0},"content":[{"type":"media","attrs":{"__fileSize":727,"__fileMimeType":"image/png","width":133,"alt":"Mac Address field","id":"571ff5bd-f9a6-46c8-bf9d-5a0ba7836411","collection":"contentId-498633263","type":"file","__fileName":"MAC_Address_Field.png","height":47}},{"type":"caption","content":[{"text":"Mac Address field","type":"text"}]}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Note:","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"When a MAC Address is saved, PCR-360 will apply standard formatting to it, and allow Users to search for them in the ","type":"text","marks":[{"type":"em"}]},{"text":"360 Search","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/m4wQAQ"}},{"type":"em"}]},{"text":".","type":"text","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":5.0},"content":[{"type":"media","attrs":{"__fileSize":921,"__fileMimeType":"image/png","width":24,"id":"3c6656fc-950a-46ef-8ea7-88f6825b2ac1","collection":"contentId-498633263","type":"file","__fileName":"Add_Edit_Equipment_Button.png","height":22}},{"type":"caption","content":[{"text":"Add/Edit Equipment","type":"text"}]}]},{"type":"paragraph","content":[{"text":"button will open either the 'Add New' or 'Manage' version of the ","type":"text"},{"text":"(2024.2) Equipment","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"linkType":"page","contentTitle":"(2024.2) Equipment","versionAtSave":"4"},"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498240626"}}]},{"text":" form.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":27.0},"content":[{"type":"media","attrs":{"__fileSize":1555,"__fileMimeType":"image/png","width":184,"id":"db34bf34-f8af-495e-bd2c-aafe49c069a6","collection":"contentId-498633263","type":"file","__fileName":"Asset_Tag_Add_Edit_Equipment.png","height":46}},{"type":"caption","content":[{"text":"Asset Tag with Add/Edit Equipment button","type":"text"}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"'","type":"text"},{"text":"Add New Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" - will allow the User to add a new Equipment record if none that are satisfactory can be found in the 'Equipment' picker.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"'","type":"text"},{"text":"Manage Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" - will allow the User to edit the Equipment specified in the 'Equipment' field on the Manage Service Desk Equipment form.","type":"text"}]}]}]}]}]}]}],"version":1},"adf":"{\"type\":\"doc\",\"content\":[{\"type\":\"bodiedExtension\",\"attrs\":{\"extensionType\":\"com.atlassian.confluence.macro.core\",\"extensionKey\":\"excerpt\",\"parameters\":{\"macroParams\":{\"_parentId\":{\"value\":\"498633263\"},\"atlassian-macro-output-type\":{\"value\":\"INLINE\"}},\"macroMetadata\":{\"macroId\":{\"value\":\"c00ae133-9217-494d-bbc0-bd9402c70aa1\"},\"schemaVersion\":{\"value\":\"1\"},\"title\":\"Excerpt\"}}},\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"When the Equipment is an 'Asset' or 'Cable' additional fields will appear.\",\"type\":\"text\"}]},{\"type\":\"orderedList\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The '\",\"type\":\"text\"},{\"text\":\"Equipment'\",\"type\":\"text\",\"marks\":[{\"type\":\"strong\"}]},{\"text\":\" picker will open a form that will allow the User to specify which particular Asset should be added from the Equipment grid.\",\"type\":\"text\"},{\"type\":\"hardBreak\"}]},{\"type\":\"mediaSingle\",\"attrs\":{\"layout\":\"align-start\"},\"content\":[{\"type\":\"media\",\"attrs\":{\"__fileSize\":1024,\"__fileMimeType\":\"image/png\",\"width\":275,\"alt\":\"Equipment field\",\"id\":\"80d983f9-7f9e-49ec-b56c-ef6a1b590e8c\",\"collection\":\"contentId-498633263\",\"type\":\"file\",\"__fileName\":\"Equipment_picker[1].png\",\"height\":46}},{\"type\":\"caption\",\"content\":[{\"text\":\"Equipment field\",\"type\":\"text\"}]}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"If the Equipment is an Asset the '\",\"type\":\"text\"},{\"text\":\"Asset Tag'\",\"type\":\"text\",\"marks\":[{\"type\":\"strong\"}]},{\"text\":\" field will display the Asset Tag of the Equipment if one has already been saved for the Equipment record. 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If there are multiple ","type":"text"},{"text":"Expense Types","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/iqcQAQ"}}]},{"text":" specified on the Default Charges tab of the Equipment Catalog they will appear in the form. The Expense Type drop-down will dynamically display based on one of three possible states the Equipment Catalog may have.","type":"text"}]},{"type":"paragraph","content":[{"text":"These states are as follows:","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"No Expense Type","type":"text"}]},{"type":"paragraph","content":[{"text":"No Expense Type field will display This happens when there are no Default Charges associated with the Equipment Catalog.","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Read-Only Expense Type","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":1401,"__fileMimeType":"image/png","width":90,"alt":"Read-Only Expense Type","id":"42546e9d-c3c8-417b-a4ea-7e003dbd30a3","collection":"contentId-498633263","type":"file","__fileName":"Expense_Type_Dropdown_Read_Only_Field.png","height":47}},{"type":"caption","content":[{"text":"Read-Only Expense Type","type":"text"}]}]},{"type":"paragraph","content":[{"text":"The Expense Type drop-down will display but will be read-only. This happens when there are one or more Default Charges associated with the Equipment Catalog with a single possible Expense Type. The specified Expense Type will be used automatically and no input is required from the User. ","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Editable Expense Type ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":10.0},"content":[{"type":"media","attrs":{"__fileSize":2730,"__fileMimeType":"image/png","width":96,"alt":"Editable Expense Type ","id":"2e7ee98a-cbb0-4a50-877b-f17aba4a9d79","collection":"contentId-498633263","type":"file","__fileName":"Expense_Type_Dropdown_Field.png","height":92}},{"type":"caption","content":[{"text":"Editable Expense Type ","type":"text"}]}]},{"type":"paragraph","content":[{"text":"The Expense Type drop-down will display and values can be selected.","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"Whatever Expense Type is selected will determine what Default Charge(s) are added to the Service Desk item. This allows for the appropriate Charges to be selected for the Equipment based on the Expense Type.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Replaced Equipment","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":1212,"__fileMimeType":"image/png","width":300,"alt":"Replacement Equipment field","id":"f0ded99b-5310-4962-a50a-36db4f6b6afe","collection":"contentId-498633263","type":"file","__fileName":"Replaced_Equipment_Picker_Field].png","height":48}},{"type":"caption","content":[{"text":"Replacement Equipment field","type":"text"}]}]},{"type":"paragraph","content":[{"text":"The '","type":"text"},{"text":"Replaced Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" picker allows the User to select any Equipment that is associated with a given ","type":"text"},{"text":"Service ","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/r4MQAQ"}}]},{"text":"and assign it to be automatically removed when the SD item is completed. This Picker only selects Equipment that is assigned to the Service that is selected.","type":"text"}]},{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"Replaced Equipment","type":"text","marks":[{"type":"strong"}]},{"text":" Picker auto-completes in two circumstances:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The Equipment Catalog is an exact match for the Equipment that is already on the Service, AND there is only one matching Equipment record.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"When the Equipment Catalog is selected, if there is only one Equipment record on the Service, the Replaced Equipment Picker auto-completes if there are a sibling Equipment Catalog(s) in the Equipment Catalog hierarchy as well. This allows related Equipment to select for one another and saves a few clicks for the User.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Asset","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":70.0},"content":[{"type":"media","attrs":{"__fileSize":4487,"__fileMimeType":"image/png","width":485,"alt":"Asset equipment ","id":"bc9033bd-8d2d-4312-a141-3ecdc6d00013","collection":"contentId-498633263","type":"file","__fileName":"Test_Asset_Example.png","height":108}},{"type":"caption","content":[{"text":"Asset equipment ","type":"text"}]}]},{"type":"paragraph","content":[{"text":"When the Equipment is an 'Asset', two additional fields appear. 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If there is no current Equipment ID, the User can enter an Equipment ID for the selected Equipment into the field. When the 'Manage Service Desk Equipment' form is saved, the record for the Equipment is updated to include the new Equipment ID.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":893,"__fileMimeType":"image/png","width":167,"alt":"Equipment ID field","id":"47a12c83-418c-421d-8de2-c3a9e40d67cc","collection":"contentId-498633263","type":"file","__fileName":"Equipment_id_field[1].png","height":44}},{"type":"caption","content":[{"text":"Equipment ID field","type":"text"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"type":"mediaInline","attrs":{"width":52,"alt":"image-20240606-155345.png","id":"10e66f0d-5ac0-4fb7-9cae-599c964b1fbb","collection":"contentId-498633263","type":"image","height":24}},{"text":" button opens either the 'Add New' or 'Manage' version of the ","type":"text"},{"text":"Equipment ","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/sYQQAQ"}}]},{"text":"form.","type":"text"},{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"'","type":"text"},{"text":"Add New Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" - allows the User to add a new Equipment record if none that are satisfactory can be found in the 'Equipment' picker.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"'","type":"text"},{"text":"Manage Equipment'","type":"text","marks":[{"type":"strong"}]},{"text":" - allows the User to edit the Equipment specified in the 'Equipment' field on the Manage Service Desk Equipment form.","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Equipment Status","type":"text"}]},{"type":"paragraph","content":[{"text":"The Service Desk Equipment form displays the ","type":"text"},{"text":"Stock Availability","type":"text","marks":[{"type":"strong"}]},{"text":" indicator when the Equipment Action is '","type":"text"},{"text":"Add'","type":"text","marks":[{"type":"strong"}]},{"text":". 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","type":"text"},{"type":"hardBreak"},{"text":"When there is enough Inventory in the selected Warehouse to fulfill the Order, but the Inventory Qty is below the Reorder Threshold then the Availability Indicator will reflect ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","alt":"Low Stock","id":"c9dedf64-c36c-4e5e-b73a-20798a84332d","collection":"contentId-498633263","height":""}}},{"text":" . ","type":"text"},{"type":"hardBreak"},{"text":"If there is not enough Inventory in the selected From Warehouse than the Availability Indicator will reflect ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","alt":"Out of Stock","id":"6b879176-8256-463e-a755-45a3b0297935","collection":"contentId-17246216","height":""}}},{"text":" . ","type":"text"}]},{"type":"paragraph","content":[{"text":"If the User forgets to specify the ","type":"text"},{"text":"From Location","type":"text","marks":[{"type":"strong"}]},{"text":" on the Service Desk Equipment form and selects an Equipment Catalog, then the ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","alt":"No Location","id":"cc71e34c-3c15-48ef-914c-f36ca2802c48","collection":"contentId-498633263","height":""}}},{"text":" indicator will appear in the ","type":"text"},{"text":"Availability","type":"text","marks":[{"type":"strong"}]},{"text":" column of the picker. The No Location indicator only appears on the Equipment Catalog picker form when the From Warehouse is blank on the parent Service Desk Equipment form.","type":"text"},{"type":"hardBreak"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Activity","type":"text"}]},{"type":"paragraph"},{"type":"mediaSingle","attrs":{"layout":"center","width":543,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":85680,"__fileMimeType":"image/jpeg","width":543,"id":"6a26a9a4-09f2-43f0-8974-b339e3e2b726","collection":"contentId-498633263","type":"file","__fileName":"Sdeqp_inventory_tab[1].jpg","height":452}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"The '","type":"text"},{"text":"Activity'","type":"text","marks":[{"type":"strong"}]},{"text":" tab is a record of the Equipment as it moves from Pending to Staged. When Equipment is Staged/Picked Up/Completed, the Location the Equipment was pulled from is shown as a record on this tab. This record assists with tracking where Equipment originated from. Reports can be generated from this tab for a full accounting of all of the Equipment records.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"hardBreak"},{"text":"Equipment Pricing","type":"text"}]},{"type":"paragraph","content":[{"text":"When Equipment is added to a Service Desk Item, any Charges for that Equipment can utilize either the Default Charges on the Catalog or utilize ","type":"text"},{"text":"Purchase Order Pricing","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"(2024.2) Purchase Order Pricing","versionAtSave":"2"},"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498272983"}}]},{"text":" to determine the amount of the Charges.","type":"text"}]}],"version":1}

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