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","type":"text"},{"text":"Contacts","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498239104"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Action Owner Department Hierarchy","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":" or String.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Takes precedence on the Action if an Owner is specified on the Order.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"The value for this field can be the full Hierarachial Path, or it can be just the last part of the Path. If you provide only the last part, then there is a chance that there could be duplicate values in the database. If duplicate values are found, then you will get an error.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Action SLA Catalog","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Must","type":"text","marks":[{"type":"strong"}]},{"text":" match the SLA Description field of an existing SLA Catalog.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Import does ","type":"text"},{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" create this record.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Action Service Host","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Required ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":"for Add Actions with a Service Catalog type of ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"Phone","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]},{"text":".","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This field is optional for all Action 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Null.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Follows the typical rules for Urgency on ","type":"text"},{"text":"Actions","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/pages/createpage.action?spaceKey=pcr360wiki&title=Actions&linkCreation=true&fromPageId=498830326"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Action SDC","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Action Location Type","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Conditionally ","type":"text"},{"text":"Required","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}},{"type":"em"}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":"if the provided Action Location Name exists with multiple Types.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from the LOCATION_TYPE","type":"text"},{"text":" List Values","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498730802"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This field is used for the Action Location lookup if provided.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Report 911 flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Boolean","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/0JEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Only set for Phone type Services.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" allowed for use on ","type":"text"},{"text":"Task","type":"text","marks":[{"type":"strong"}]},{"text":" Actions.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Directory flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Boolean","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/0JEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Only set for Phone type Services.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" allowed for use on ","type":"text"},{"text":"Task","type":"text","marks":[{"type":"strong"}]},{"text":" Actions.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Essential flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Boolean","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/0JEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" allowed for use on ","type":"text"},{"text":"Task","type":"text","marks":[{"type":"strong"}]},{"text":" Actions.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Billable flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Boolean","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/0JEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" allowed for use on ","type":"text"},{"text":"Task","type":"text","marks":[{"type":"strong"}]},{"text":" Actions.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Auth Code Type","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from the AUTH_CODE_TYPE ","type":"text"},{"text":"List Values","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/O4QQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Only set for Auth Code type Services.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Classes of Service","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are Class of Service Codes from the ","type":"text"},{"text":"Class of Service","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/TYUQAQ"}}]},{"text":" grid.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Only set for Auth Code type Services.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Bandwidth","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from the BANDWIDTH ","type":"text"},{"text":"List Values","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/O4QQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Only set for Backbone and Data type Services.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Rating Group","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default blank","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from the RATING_GROUP List Values.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This is only used for Phone and Auth Code type Services.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Rating Group field can only be used if it has been turned on in the configuration file.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See the ","type":"text"},{"text":"Service Order Imports Notes","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/pages/resumedraft.action?draftId=17237507#ServiceOrderImports-Notes"}}]},{"text":" section of this wiki for more information about the behavior of this field.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"GLAs","type":"text"}]},{"type":"paragraph","content":[{"text":"If the GLA is provided, it can apply to a Service Order record or to an Action. By default, the GLA data will always apply to the Service Order. The only way to make it apply to an Action is to use the \"PREVIOUS_ACTION\" keyword in the \"SD Number\" field. This means it will require at least two input lines to apply a GLA to an Action. One line to create the Action, and the next line(s) with the PREVIOUS_ACTION keyword and all blank Action fields to apply the GLAs.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If the GLA is blank, the GLA Expense Type, GLA Percent, and Default GLA Flag are all ignored.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA Expense Type","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Default Value is Default.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from ","type":"text"},{"text":"EXPENSE_TYPE","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498730802"}}]},{"text":" List Values: Default, Usage, Equipment, and Labor.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Values added to EXPENSE_TYPE List Values can also be used.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If a value provided by the Import File does ","type":"text"},{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" match an existing value, a warning is generated and the value does not INSERT for the EXPENSE_TYPE.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA Percent","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default Value is 100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are whole integers between 1-100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Can be provided as an array to allow multiple GLAs.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Provided values ","type":"text"},{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" add up to 100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If multiple GLAs are provided with no percent values, the percents are divided between the provided GLAs as evenly as possible.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Default GLA Flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value is False.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This is only used if the ","type":"text"},{"text":"SDA_ALLOW_MULTIPLE_DEFAULT_GLAS","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498306889"}}]},{"text":" Configuration Option is set to True.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Flags","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SERVICE_ALIAS_SEARCH","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default First","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The provided Service ID value might match a Service ID, and also match an Alias value of a different Service ID. This flag tells the import which result to use. You can set the flag to one of these 3 values:","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"First\" The Alias value will be used first.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Last\" The Alias value will be used last.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"None\" The Alias value will not be used at all.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"ACTION_CABLE_ARRAY","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If this flag is used, it must be assigned from an array in the Conditional Logic. An array is being used to allow you to specify multiple Cable operations on one input line. Here is an example of how to assign the flag, and all of the allowed array indexes for 2 Cable operations.","type":"text"}]},{"type":"codeBlock","attrs":{"language":"php"},"content":[{"text":"[FLAGS.ACTION_CABLE_ARRAY] = array(\n // first action, using csv fields 50-67\n array(\n \"Flag\" => [50],\n \"Action\" => [51],\n \"Line_Number\" => [52],\n \"Notes\" => [53],\n \"Backbone_Service_ID\" => [54],\n \"Backbone_Service_Recid\" => [55],\n \"From_Eqp_ID\" => [56],\n \"From_Eqp_Location\" => [57],\n \"From_Eqp_Location_Type\" => [58],\n \"From_Port\" => [59],\n \"From_Port_Side\" => [60],\n \"Cable_Name\" => [61],\n \"Pair_Strand\" => [62],\n \"To_Eqp_ID\" => [63],\n \"To_Eqp_Location\" => [64],\n \"To_Eqp_Location_Type\" => [65],\n \"To_Port\" => [66],\n \"To_Port_Side\" => [67],\n ),\n // optional second action, using csv fields 68-85\n array(\n \"Flag\" => [68],\n \"Action\" => [69],\n \"Line_Number\" => [70],\n \"Notes\" => [71],\n \"Backbone_Service_ID\" => [72],\n \"Backbone_Service_Recid\" => [73],\n \"From_Eqp_ID\" => [74],\n \"From_Eqp_Location\" => [75],\n \"From_Eqp_Location_Type\" => [76],\n \"From_Port\" => [77],\n \"From_Port_Side\" => [78],\n \"Cable_Name\" => [79],\n \"Pair_Strand\" => [80],\n \"To_Eqp_ID\" => [81],\n \"To_Eqp_Location\" => [82],\n \"To_Eqp_Location_Type\" => [83],\n \"To_Port\" => [84],\n \"To_Port_Side\" => [85],\n ),\n);","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Using this array method, any number of Cable operations can be provided.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Following is a list of the array indexes that are allowed. All of these are optional except for the \"Flag\".","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Flag\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"This value is Required for any Cable operation. This tells the import process what you are trying to do. Allowed values are: Add, Edit, Delete, DeleteAdds, DeleteAll.","type":"text"},{"type":"hardBreak"},{"text":"Use the Add flag to add new Cable actions.","type":"text"},{"type":"hardBreak"},{"text":"Use the Edit flag to edit specific existing Cable actions. You should also specify an Action and Line Number to determine what Cable action to edit.","type":"text"},{"type":"hardBreak"},{"text":"Use the Delete flag to delete specific existing Cable actions. You should also specify an Action and Line Number to determine what Cable action to edit.","type":"text"},{"type":"hardBreak"},{"text":"Use the DeleteAdds flag to delete all existing Cable add actions from the Service Order Action.","type":"text"},{"type":"hardBreak"},{"text":"Use the DeleteAll flag to delete all existing Cable actions from the Service Order Action.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Note that when any Service Order Action is created on an existing Service, all of the existing Cable information on that Service is automatically added to that Service Order Action. These flag operations can be used to modify those existing values.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Action\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Type of Cable Action. Allowed values are Delete, Out Backbone, Add, In Backbone.","type":"text"},{"type":"hardBreak"},{"text":"This index is only used for Edit and Delete lookups. Any new lines are automatically Add actions. If this is not provided, it will default to \"Add\".","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Line_Number\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"When Adding a Cable action, this is optional. If it is not provided, then the system will calculate the next Line Number.","type":"text"},{"type":"hardBreak"},{"text":"When Editing or Deleting, this can be used to find the Cable action you want to affect. This is not needed if there is only one Cable action to pick from.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Notes\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Cable Path Notes.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Backbone_Service_ID\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"An existing Backbone Service ID to add to a Cable Path.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Backbone_Service_Recid\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"An alternate method to specify an existing Backbone Service, useful if the Service ID is blank.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"From_Eqp_ID\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Cable Path From Equipment ID.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"From_Eqp_Location\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"From Equipment Location, useful if the Equipment ID is not unique.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"From_Eqp_Location_Type\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"From Equipment Location Type, useful if the Location Name is not unique.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"From_Port\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"From Equipment Port.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"From_Port_Side\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"From Equipment Port Side. This is required if a From Port is specified.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Cable_Name\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Cable Name to attach to the Path.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"Pair_Strand\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Pair/Strand to attach to the Path. If this is specified, then the Cable Name is also required.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"To_Eqp_ID\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"Cable Path To Equipment ID.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"To_Eqp_Location\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"To Equipment Location, useful if the Equipment ID is not unique.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"To_Eqp_Location_Type\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"To Equipment Location Type, useful if the Location Name is not unique.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"To_Port\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"To Equipment Port.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"\"To_Port_Side\"","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":3}}],"content":[{"text":"To Equipment Port Side. This is required if a To Port is specified.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Errors","type":"text"}]},{"type":"paragraph","content":[{"text":"When an Import Line fails, it is usually because the Line falls into one of the following categories:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The value provided from another table was not found within the Database","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"d6db053b-4cb2-46f2-84f0-041ed12383ea"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : Invalid provided Service Rep name <firstName> <lastName>
Error : Invalid provided Service Rep Customer Number <customerNumber>
Error : Invalid provided Default Owner name <firstName> <lastName>
Error : Invalid provided Default Owner customer number <customerNumber>
Error : Invalid provided Requestor name <firstName> <lastName>
Error : Invalid provided Requestor Customer Number <customerNumber>
Error : Invalid provided Action Owner name <firstName> <lastName>
Error : Invalid provided Action Owner Customer Number <customerNumber>
Error : Invalid Default Owner Dept Hierarachy '<deptHierarchy>'
Error : Invalid Action Owner Dept Hierarachy '<deptHierarchy>'
Error : Invalid Service Order Number '<SD_NUMBER>'
Error : Invalid Default GLA '<DEFAULT_GLA>'
Error : Invalid Service Catalog '<SERV_CATALOG>'
Error : Invalid Swap Service ID '<SWAP_SERVICE>'
Error : Invalid SLA Catalog '<SLA_CATALOG>'
Error : Invalid Service Host '<SERVICE_HOST>'
Error : Invalid Location '<LOCATION>'
Error : Invalid SDC '<SDC>'
Error : Invalid Service ID
Error : Invalid GLA '<gla>'
Error : Invalid Action Location Type '<LOCATION_TYPE>'
Error : Invalid Associated Project '<PROJECT>'
Error : Associated Project '<PROJECT>' is Invalid Parent Service Desk Type

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Default Owner name ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid provided Default Owner customer number ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid provided Requestor name ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid provided Requestor Customer Number ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid provided Action Owner name ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid provided Action Owner Customer Number ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Default Owner Dept Hierarachy ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Action Owner Dept Hierarachy ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Order Number ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Default GLA ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Catalog ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Swap Service ID ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid SLA Catalog ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Host ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Location ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid SDC ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service ID","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid GLA ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Action Location Type ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Associated Project ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Associated Project '' is Invalid Parent Service Desk Type","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The value provided from another table is Inactive","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"e1bb00a3-6f1f-465a-8f28-4e475d594000"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : Inactive Service Catalog '<SERV_CATALOG>'
Error : Action Owner Contact <CONTACT> is Inactive
Error : Action Owner Dept Hierarchy '<DEPT_HIERARCHY>' is Inactive
Error : Default GLA '<GLA>' is Inactive
Error : Default Owner Contact <CONTACT> is Inactive
Error : Default Owner Dept Hierarchy '<DEPT_HIERARCHY>' is Inactive
Error : Inactive Service Catalog '<SERVICE_CATALOG>'

Error : Service Rep is blank for new Service Order record
Error : No Service ID specified
Error : Missing Required Service Catalog value for Add or Upgrade action
Error : Missing Service ID for Action
Error : Service Host is required for Phone Add Actions
Error : Missing required Location for Add Action for this Service Catalog
Error : New Service ID provided for non Service ID Action
Error : Swap Service ID provided for non Swap Action
Error : Some GLA Percents are blank
Error : Blank GLA

Error : SDC '<SDC>' is not valid for this Action
Error : Service Catalog <SERV_CATALOG> is not assignable
Error : Provided Service Host not permitted for this Service Catalog
Error : Provided Location not permitted for this Service Catalog
Error : Existing Service ID is not Available for Add Action
Error : The parent Service Order has a status of <Void, Complete, Finalized, or Billed>. No other Actions may be added to this Order.
Error : Provided Location not permitted for this Service Catalog
Error : Service Catalog does not match Service pool
Error : Service Catalog Service ID formats do not match
Error : Different count of GLAs and GLA percents
Error : Some GLA Percents are out of range (1 to 100)
Error : Some GLA Percents are not whole numbers
Error : GLA Percents do not add up to 100
Error : The Import process cannot Import that Action Type at this time
Error : Dept Hierarchy Owner provided for non Add or Owner Change action
Error : Location Cannot be provided to Remove or Swap actions
Error : SD Number PREVIOUS specified but no previous successful save
Error : SD Number PREVIOUS_ACTION specified but no previous successful Action save
Error : Service Catalog <SERV_CATALOG> does not match existing Service ID
Error : Service Catalog types do not match
Error : Previous Service Order save failed, so cannot save Service Order GLA
Error : Previous Service Order Action save failed, so cannot save action GLA
Error : Previous Service Order save failed, so cannot save Service Order GLA
Error : Previous Service Order Action save failed, so cannot save action GLA
Error : Dept Hierarchy Owner provided for non Add or Owner Change action
Error : Location Cannot be provided to Remove or Swap actions

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No other Actions may be added to this Order.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided Location not permitted for this Service Catalog","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog does not match Service pool","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog Service ID formats do not match","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Different count of GLAs and GLA percents","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are out of range (1 to 100)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are not whole numbers","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : GLA Percents do not add up to 100","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : The Import process cannot Import that Action Type at this time","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Dept Hierarchy Owner provided for non Add or Owner Change action","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Location Cannot be provided to Remove or Swap actions","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : SD Number PREVIOUS specified but no previous successful save","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : SD Number PREVIOUS_ACTION specified but no previous successful Action save","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog does not match existing Service ID","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog types do not match","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Previous Service Order save failed, so cannot save Service Order GLA","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Previous Service Order Action save failed, so cannot save action GLA","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Previous Service Order save failed, so cannot save Service Order GLA","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Previous Service Order Action save failed, so cannot save action GLA","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Dept Hierarchy Owner provided for non Add or Owner Change action","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Location Cannot be provided to Remove or Swap actions","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The System was unable to save the record","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"9ff065c2-f7d5-41ab-8b17-2699b4f0d2b9"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : Failed to save Service Order record; <errorMessage>
Error : Failed to save Service Order Action record; <errorMessage>
Error : Failed to save Service Order GLA record; <errorMessage>

If you experience any of these "the System was unable to save" Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.

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It is automatically set to Import on INSERT and unchanged for UPDATE.","type":"text"}]},{"type":"paragraph","content":[{"text":"The following fields can be set manually in an Import File:","type":"text"},{"text":" Report 911 flag","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Directory flag","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Essential flag","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Billable flag","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Auth Code type","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Classes of Service","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Bandwidth","type":"text","marks":[{"type":"strong"}]},{"text":", and ","type":"text"},{"text":"Rating Group","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If the fields are left blank, ","type":"text"},{"text":"not ","type":"text","marks":[{"type":"strong"}]},{"text":"Required","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":", ","type":"text"},{"text":"and","type":"text","marks":[{"type":"strong"}]},{"text":" the Action type is Add, the fields will be populated by the ","type":"text"},{"text":"Service Catalog","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/voMQAQ"}}]},{"text":". If the fields are left blank, ","type":"text"},{"text":"not","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Required","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":", ","type":"text"},{"text":"and","type":"text","marks":[{"type":"strong"}]},{"text":" the Action type is ","type":"text"},{"text":"not","type":"text","marks":[{"type":"strong"}]},{"text":" Add, the fields will be populated by the existing ","type":"text"},{"text":"Service","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/b6cQAQ"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"UDF Associations","type":"text"}]},{"type":"paragraph","content":[{"text":"User Defined Fields on any given Import are all handled the same way with Conditional Logic. For more information about adding a UDF to the Import see, the ","type":"text"},{"text":"User Defined Fields","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498436486"}}]},{"text":" section of the Imports main page. When Service Order Upgrade/Downgrade Actions are created by the Import, the \"old\" UDF values from the Service are automatically stored on the Action record.","type":"text"}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"children","parameters":{"macroParams":{"style":{"value":"h6"},"sort":{"value":"title"}},"macroMetadata":{"macroId":{"value":"49fc0618-4e3d-40c8-92c0-5e0b87f43c92"},"schemaVersion":{"value":"2"},"title":"Child pages (Children Display)"}},"localId":"79450dce-1b80-433d-b04b-2af83782a20d"}},{"type":"paragraph","content":[{"type":"hardBreak"}]}],"version":1}

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