{"type":"doc","content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"outline":{"value":"true"},"style":{"value":"none"}},"macroMetadata":{"macroId":{"value":"7d5efe1a-b801-4ed0-8a7a-d6e704a30e8e"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"a12d1508-8695-4d6a-9c4c-a900991cd7d0"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"Capability","type":"text"}]},{"type":"paragraph","content":[{"text":"This Import allows the User to INSERT or UPDATE existing Work Orders.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Matches On","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"anchor","parameters":{"macroParams":{"":{"value":"matchesOn"},"legacyAnchorId":{"value":"id-(2024.2)WorkOrderImports-matchesOn"}},"macroMetadata":{"macroId":{"value":"dadf5165-2bf7-4f4a-a911-882ffb254c2f"},"schemaVersion":{"value":"1"},"title":"Anchor"}},"localId":"b36d65e6-8e42-47af-9653-5664286d9f43"}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"The Work Order Import attempts to match based on the Work Order Number. There are several valid values for Work Order Number and associated behaviors.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"PREVIOUS","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Keyword ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"PREVIOUS","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"strong"}]},{"text":" assigns the current line of the Import File record to UPDATE the last successfully saved Work Order record. This is most often used when appending an additional GLA child record.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"CREATE","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Keyword CREATE assigns the current line of the Import File record to INSERT a new Work Order record.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SD Number","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Passing in a valid Work Order Number like '","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"WO201700001","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"strong"}]},{"text":"' prompts the Work Order Import to match on that number for an UPDATE. ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"The SD Number must exist or the Import causes an error.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Fields","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SD Number","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Required ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}},{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See the ","type":"text"},{"text":"Matches On","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498830326#id-(2024.2)ServiceOrderImports-matchesOn"}}]},{"text":" section for information about allowable values.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Service Rep","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Required","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}},{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Can be specified by Customer Number or both the First Name and Last Name.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Service Rep ","type":"text"},{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" be an existing ","type":"text"},{"text":"Contact","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498239104"}}]},{"text":" with a Type of Service Rep.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Service Rep Customer Number","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Service Rep First Name","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" be used with Service Rep Last Name.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Service Rep Last Name","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" be used with Service Rep First Name.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Due Date","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Set Date Format in the Column Mapping Format Mask field.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Description","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Status","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value Pending.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If the Import is attempting an INSERT, the only valid value is Pending","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If the Import is attempting an UPDATE, either Pending or Hold can be used.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"ALL","type":"text","marks":[{"type":"strong"}]},{"text":" other values are ignored.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Owner","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Either an Owner Contact or Owner Department Hierarchy should be provided.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If they are both provided, an error is generated.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Owner Contact","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"This is specified by Customer Number only NOT First Name or Last Name.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"All Owners Contact must be Customer Type Contacts.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Owner Department Hierarchy","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":" or String.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"The value for this field can be the full Hierarachial Path, or it can be just the last part of the Path. If you provide only the last part, then there is a chance that there could be duplicate values in the database. If duplicate values are found, then you will get an error.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"The Import does not accept the Department Hierarchy Name.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Requestor","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This enters a Requestor into the Service Desk item.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This can be specified by Customer Number or both the First Name and Last Name.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Requestor Customer Number","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Requestor First Name","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" be used with Requestor Last Name.","type":"text"}]},{"type":"heading","attrs":{"level":5},"marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Requestor Last Name","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" be used with Requestor First Name.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Impact","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value: Off","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Valid values are blank (Off), Low, Medium, and High.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Note:","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"You cannot provide the value 'Off'. You have to provide a blank, and it is displayed as 'Off'.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"em"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Any other values will cause an error.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Urgency","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value: Off","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Valid values are blank (Off), Low, Medium, and High.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":2}}],"content":[{"text":"Note:","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"You cannot provide the value 'Off'. You have to provide a blank, and it is displayed as 'Off'.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"em"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Any other values will cause an error.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Default GLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This sets the Default Expense GLA in the ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"Order's GLA","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498566291"}}]},{"text":" tab.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Note this is ignored if the ","type":"text"},{"text":"SDA_ALLOW_MULTIPLE_DEFAULT_GLAS","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498306889"}}]},{"text":" Configuration Option is set to True.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Associated Project","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value: blank","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If this is provided, it must be an existing Project or Problem Service Desk Number.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Child Records","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Work Order","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Service Catalog","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"For Work Orders, the ","type":"text"},{"text":"Service Catalog","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498797294"}}]},{"text":" must be a 'Task' type.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Location","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Location Type","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Conditionally Required if the provided Action Location Name exists with multiple Types.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from the ","type":"text"},{"text":"LOCATION_TYPE","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498730802"}}]},{"text":" List Values.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This field is used for the Work Order Location lookup if provided.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SDC","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Details","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The details field can contain multiple lines of string data, separated by newline characters.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"GLAs","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If the GLA is blank, the GLA Expense Type, GLA Percent, and Default GLA Flag are all ignored.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA Expense Type","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Default Value is Default.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are from ","type":"text"},{"text":"EXPENSE_TYPE","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498730802"}}]},{"text":" List Values: Default, Usage, Equipment, and Labor.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Values added to EXPENSE_TYPE List Values can also be used.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If a value provided by the Import File does ","type":"text"},{"text":"NOT","type":"text","marks":[{"type":"strong"}]},{"text":" match an existing value, a warning is generated and the value does not INSERT for the EXPENSE_TYPE.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"GLA Percent","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default Value is 100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Permitted values are whole integers between 1-100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Can be provided as an array to allow multiple GLAs.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Provided values ","type":"text"},{"text":"MUST","type":"text","marks":[{"type":"strong"}]},{"text":" add up to 100.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"If multiple GLAs are provided with no percent values, the percents are divided between the provided GLAs as evenly as possible.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Default GLA Flag","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value is False.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"This is only used if the ","type":"text"},{"text":"SDA_ALLOW_MULTIPLE_DEFAULT_GLAS","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/spaces/pcr360wiki/pages/498306889"}}]},{"text":" Configuration Option is set to True.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Errors","type":"text"}]},{"type":"paragraph","content":[{"text":"When an Import Line fails, it is usually because the Line falls into one of the following categories:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The value provided from another table was not found within the Database","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"d6db053b-4cb2-46f2-84f0-041ed12383ea"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : SD Number PREVIOUS specified but no previous successful save

Error : Default GLA '<GLA>' is Inactive
Error : Inactive Service Catalog '<SERVICE_CATALOG>'

Error : Some GLA Percents are blank
Error : Blank GLA
Error : Service Rep is blank for new Service Desk record

Error : Invalid Service Desk Number '<SD_ NUMBER>'
Error : Invalid Service Desk Status. Only Pending is allowed for new Service Desk records.
Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.
Error : Provided CSR is not a Service Rep Contact Type
Error : Invalid Default GLA '<GLA>'
Error : Different count of GLAs and GLA percents
Error : Some GLA Percents are out of range (1 to 100)
Error : Some GLA Percents are not whole numbers
Error : GLA Percents do not add up to 100
Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.
Error : Not allowed to update SDC on existing Work Order
Error : Not allowed to update Service Catalog on existing Work Order
Error : SDC '<SDC>' is not valid for this Action
Error : Provided Catalog type is not Task
Error : Provided Location not permitted for this Service Catalog
Error : Service Catalog '<SERVICE_CATALOG>' is a Category
Error : Invalid Service Catalog '<SERVICE_CATALOG>'

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"cloak","parameters":{"macroParams":{},"macroMetadata":{"macroId":{"value":"b1ba810f-afec-4cae-b67a-82fb8f809f36"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Cloak"}}},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Desk Number ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Desk Status. Only Pending is allowed for new Service Desk records.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided CSR is not a Service Rep Contact Type","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Default GLA ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Different count of GLAs and GLA percents","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are out of range (1 to 100)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are not whole numbers","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : GLA Percents do not add up to 100","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Not allowed to update SDC on existing Work Order","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Not allowed to update Service Catalog on existing Work Order","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : SDC '' is not valid for this Action","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided Catalog type is not Task","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided Location not permitted for this Service Catalog","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog '' is a Category","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Catalog ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The System was unable to save the record","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"9ff065c2-f7d5-41ab-8b17-2699b4f0d2b9"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : Failed to save Service Desk Assoc record; <ERROR_MESSAGE>
Error : Failed to save Service Desk record; <ERROR_MESSAGE>

If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.

Browser not supported