GLAs when used on an Incident behave slightly differently than on other Service Desk Items, such as Service Orders.
- The GLA on the Service or Equipment will be pulled into the Incident by default.
- Changing the GLA will allow for any Labor or other Non-Recurring Charges to be Billed to a different GLA than the default GLA on the Service or Equipment.
- Completion / Finalization of the Incident will NOT alter the GLA of the Service / Equipment.