Release 2022.2 is now available; it is a minor release that contains new features and refinements.

NOTE: PHP 8.1 IS REQUIRED for this upgrade.

We will begin scheduling 2022.2 updates on customer Test systems starting on January 4th, 2023.

Notable Changes

PHP 8.1 Required
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system
API
- Added a new API Endpoint for Service Desk Charges.
- Added the ability to create Inquires via the API.
CustomerCenter
- Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).
Inventory
- Internal IP ranges can now be configured to allow duplicate addresses.
Service Desk
- Contacts from an Estimate are now carried over to the Order or Action when completed.
- Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.

Please review the Database Changes in 2022.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.2. The first session is scheduled for January 17th at 11:00 AM Eastern, and the second is scheduled for January 18th at 3:00 PM Eastern.

Key

Release 2022.2.2 (06-26-2023)

Component	Description	Incident(s)	Documentation
API	Creating an Inquiry from the API no longer fails when using an SDC that has Default Charges.
Billing	Added Charge Quantity, Rate, and GLA Percent to the Master Charges Grid.	IN-9163
	Multiple fixes related to downloading a CSV from the View Bill Corrects an error when downloading CSV from View Bill full detail view. Corrects a MySQL error when attempting to download CSV from View Bill by Charge Account Full Detail View. Corrects an error when downloading CSV from the Service View Bill.	IN-2840 IN-9040 IN-9149
	Fixed formatting issues with the Bill Coordinator (HTML) Emails.	IN-9521
	Prevents duplicated exports for the Bill Completion event.
	Corrected an issue causing Billing Error Calls/Usage to generate duplicate billing when the Billing Error(s) are corrected.	IN-9375
	Corrects GLA Billing Estimate when a GLA is assigned to a Service with a separate Usage GLA for Calls	IN-8498
Cable	Added a clarification message on what Ports/Pins/Lens are transferred when using the Transfer All functionality. Note: Child Equipment Ports/Pins/Lens are not transferred with the parent PPL.	IN-9249	Inventory - Ports/Pins/Lens
	The Equipment form now correctly sets the Ports/Pins/Lens Tab to Editable on a successful save.	IN-9682
	Fixes an issue where Notes copy to a new Path Leg when using Save and Continue on the Service Desk Cabling and Path Legs forms.	IN-8106 IN-9383
CustomerCenter	The SDCs available for Packages are now limited to SDCs that have a Service/Equipment Catalog defined. (Allowing the "Any" option for the Catalog caused problems)
CustomerCenter	CustomerCenter Request tracking grid can now properly sort by Submitted Date.	IN-9039
General	Adds a Bulk Update History Form to allow users to view the entire Bulk Update History output. (since the grid truncates the output to 4000 characters).	IN-9108 IN-9271
	Corrects the error message in PHP 8, on Mysql, generated when the Call Archiving process gets a duplicate error.
	Fixed Default Form Perspectives not loading	IN-9608
	Resolves an issue where a Contact without a phone number fails the phone number password reset check. (this was preventing password resets for contacts without a phone number)	IN-9506 IN-9535
	Corrects an "Oops Error" when trying to create a Crystal Report Batch. Also corrects an error with PHP 8 when triggering the batch events.	IN-9621
Imports & Exports	Improved the validation failure for bind param mismatches when manually running an Export. Fixes an issue in PHP 8 when referencing a bind parameter that isn't used for the Export query.	IN-8999
	An Export File Format now must be saved before adding a Schedule/Event.
	The Service Order Import no longer allows you to modify an existing order if it is not Pending or Hold status.	IN-9407 IN-9417
	Fixed a PHP 8 error in the Ports/Pins/Lens Import that caused a crash if the VLAN was not mapped.	IN-8948
Services	Inactive Service Locations no longer show up on the Services Grid.	IN-9175	Services: Fields, Logic & Rules
Service Desk	Adds clickable links for Service Desk item numbers in remarks on the remarks grid and on the view remarks tab of the Activity/Remarks form.	IN-8700	Service Desk Activity/Remarks
	New Grid Report Columns Adds a "Project" column to the View/Report Actions grid (Service Desk > View / Report > Actions) Adds an "Associated SD Item" column to the View/Report Actions grid (Service Desk > View / Report > Workflow).	IN-8432	Service Desk Reports
	Adds the Override Expense GLA column to the Equipment tab grid.	IN-8609	Service Desk Equipment
	Optimized the queries used when printing a Service Order (thus improving the report generation speed)	IN-8603
	Resolved an issue where the Service Picker on Service Desk Up/Down Actions could cause an error.	IN-9272
	Cable Paths on Incidents are now updating the Pair/Strand Status.	IN-9292
	Eliminated an error on the Service Desk Estimate Labor form when Billable is checked and a Workgroup is selected prior to entering the Hourly Rate.	IN-8958
	Fixed the Service Desk Action Save to properly set the appropriate flags for the MOVE component of a CHG_SWAP action (and allow Custom Validation to see Service Desk Info for Swap Actions).	IN-9135
	The Service Desk Equipment Form now has an Update Equipment Action drop-down option (when applicable).	IN-8038

Release 2022.2.1 (03-10-2022)

Component	Description	Incident(s)	Documentation
Billing	Added Charge Catalog specific Tax Rates.	IN-8828	Charge Catalogs Tax Rates
	Fixed a bug causing missing billing transactions under Oracle when a charge is encountered that has a zero quantity.	IN-9032
	Fixed a typo in the Email Invoice Contacts prompt.	IN-8663
	Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator.	IN-9008
Cable	Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error
Catalogs	Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing.	IN-8610 IN-8694 IN-8462
Communications	Added support for Cisco Unified Communications Manager version 14.	IN-8883 IN-8984
CustomerCenter	Added UDFs to General Inquiries in CustomerCenter.		User Defined Fields Service Desk Tabs
	Stand Alone Equipment "Actions" now show up in approval queues after they are submitted.	IN-9195
	Fixed an error preventing users from adding pictures to Packages.	IN-8946
	Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk	IN-9195
General	Perspectives you subscribe to are longer available for sharing. Only Perspectives that belong to a user may toggle sharing.
	The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes.	IN-8920
	Relative Date filters no longer stop at noon on the last day.	IN-8982
	The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. Admin Default Perspectives are now strictly limited to one per grid identifier. Perspectives no longer allow blank names.
	Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages.
Imports & Exports	The Service Order Import now supports "Swap" Actions.		Service Order Imports
	Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed.
	Fixed an error that prevented the Service Import from updating the Department Owner.	IN-9223 IN-8565
	GLA Import Fixes Yes and No values are now properly recognized for the Taxable field in the GLA Import The Import now requires a non blank Component value for the required GLA Components. The Import now allows Revenue and Expense flags to update to True, but error if you try to update to False. Improved the logic that will let the GLA Import skip a GLA update if nothing is changing, to prevent unneeded Audit records. GLAs now always import as Active if the status is not specified The Expense flag is now properly set to FALSE, when the Import sets it to FALSE The Import no longer allows the GLA Format to change The Import will no longer allow a GLA to be created with a blank GLA Format The Import no longer throws an SQL error when creating a new Address record. The Import no longer garbles the GLA string if the first component is blank The Import will now throw an error when the provided number of GLA Components does not match the GLA Format.	IN-2877	GLA Import
	Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens.
	Call Imports no longer cause an SQL error if the Duration value does not match the field format mask.	IN-8974
	The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status.	IN-8565
	Fixed bug in the Equipment Catalog Import that would throw an incorrect error about the Provisioned flag.
Knowledgebase	Fixed Anchor Tags on Knowledge Base Articles that were not working properly.
People	Optimized the Contact picker across PCR-360.
	The Customer Tab is now visible if the Contact is a User, Customer, or Worker.
	The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet).	IN-2860
Inventory	Added Purchase Order Number to the Equipment form.	User Group 2019	Equipment
	The Inventory Report no longer triggers an error on Oracle.	IN-5167 IN-5687
	The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1.	IN-9014 IN-8864
	Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions.
Notifications	Notifications no longer fail to send when any of the contacts on the notification do not have an email address.	IN-9087
Services	The Range of Services form no longer fails if the Pools table is empty.	IN-8939
Services	Creating a Contact from a Service form will no longer error when the phone number matches the Service ID.	IN-8608
Service Desk	Added the Charges and GLA Tab to Service Desk Estimates.	IN-8683
	Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided".	IN-7905
	Fixed a PHP 8.1 related error on the Workflow tab.	IN-9024
	Equipment restrictions are now properly enforced on Work Orders.	IN-5137
	Opening Work Orders from the Calendar View no longer throws an error	IN-8953
	Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset.	IN-8678
	Service Desk Actions no longer save Audit records with invalid Created Date values.	IN-8989
	The Historical Path button now correctly displays the cable path for Remove Actions.
	Voiding an Order or Action now properly triggers the Workflow Void event.	IN-2957
	Completed Service Desk Equipment can no longer be Voided.	IN-7905

Release 2022.2 (12-30-2022)

Component	Description	Incident(s)	Documentation
API	Added a new API Endpoint for Service Desk Charges.		Service Desk API Calls Service Desk Action API Calls
	Added the ability to create Inquires via the API.		Service Desk Inquiries
	Added a tab for the authentication tokens to the API Permission form.		API Permissions
Billing	Added the Incoming and Outgoing trunk columns to the Call Detail and Call Detail Error grids.		Call Details
Billing	Changes to the Call Details Rerate Calls Button Renamed the "Rerate Calls" button on the Call Details Error grid to "Reprocess Rating Errors" The dialog that is opened when clicking the button now allows the user to cancel The dialog warns users that it is an intensive task Need to add a section in wiki to distinguish this button from the one on the Call Details grid Manually Reprocessing Rating Errors sends an application message to the user when the process is finished	IN-7743	Call Details
Catalogs	Added Attachments to the GLA form.	User Group 2019	GLA Attachments Tab GLA Tabs
CustomerCenter	Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).	IN-4479	The Cart CustomerCenter Parameters (Configuration Options)
CustomerCenter	The Location Required flag on the Service Catalog is now enforced by the CustomerCenter cart.	IN-5914
General	Added Email to the Users grid (under Admin).		Users
	Contact UDFs can now be displayed, as User Defined Columns (UDCs), on the following grids: Services Equipment GLAs Locations Vendors	IN-8049	User Defined Fields Adding UDCs to a Grid
	Added Authentication Log Retention.		Tenant Management
	Added the ability to search the contents of the Service Reference field to the 360 search.		360 View
Imports & Exports	Port/Pin/Len Import Changes Added the Port Alias field to the Import The Import now lets you rename a port The Equipment Recid, Asset Tag, Serial Number, and MAC Address are now mappable fields for the Import The Import will now error when attempting to add a port to non-cabling Equipment	IN-5640	Ports/Pins/Lens Import
	Added Equipment Catalog Import now supports adding or updating Vendors.	IN-6052	Equipment Catalog Import
	The Charge Catalog Import now supports Selective Billing.		Charge Catalog Import
Inventory	Added printable and scannable barcodes to multiple forms. The Barcode tab and barcode report are available on the following forms and grids: EQP Catalog Warehouse Warehouse Actions (grid only no Form) Equipment Purchase Order API Keys Note: This feature requires a license for the Barcode Module.		Barcode
	Added Equipment Availability and Asset columns to the Warehouse Actions grid.		Warehouse Actions
	Returned Equipment now allows Port/Pin/Lens, Attachments, and Remarks to be added.	IN-3613	Inventory
	Added Part Number, Modified By, and Modified Date to the Inventory Equipment grid.	IN-6749	Inventory
	Internal IP ranges can now be configured to allow duplicate addresses.	IN-3876 Users Group	IP Address Management Equipment Parameters (Configuration options)
People	Added a Remarks tab to Vendors.		Vendor Tabs Vendor Remarks Tab
Services	Added the following buttons to the All Services grid Estimate Billing Edit Delete Print Add Range of Services		Reporting on Services
Service Desk	Added the ability to save a Perspective on the Manage Service Desk Association form.	IN-7947	Projects
	Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.		Service Desk - Workflow
	Contacts from an Estimate are now carried over to the Order or Action when completed.	IN-3403	Service Desk Estimates
	Reformated the Activity/Remarks on Service Desk Printouts, so the Activity/Remark is on its own line and utilizes the entire width of the report.	Users Group 2019	Service Desk Activity/Remarks
	The Activity/Remarks section of the Service Desk Printouts now adjusts the heading based on what's selected. (i.e., Activity, Remarks, or Activity/Remarks)		Service Desk Activity/Remarks
Switch Interfaces	Removed Service Host Partition from the multi-Location form and Service Desk Actions.	IN-7831	Service Locations Tab

* Indicates external documentation not written by PCR.

Database Changes in 2022.2

Default Schema

Table Name	Change	Table Changes
EVENTS	Updated	Added a new event
GLA_ATTACHMENTS	New
IP_ADDRESS	Updated	Dropped the unique key on the IP_ADDRESS column
TENANTS	Updated	ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL
VENDORS_REMARKS	New

Metadata Schema

Table Name	Change	Table Changes
No changes

Archive Schema

Table Name	Change	Table Changes
No changes

Notable Changes

Review and Refresh Session(s)

Release 2022.2.2 (06-26-2023)

Component

Description

Type

Incident(s)

Documentation

API

Billing

Cable

CustomerCenter

General

Imports & Exports

Services

Service Desk

Release 2022.2.1 (03-10-2022)

Component

Description

Type

Incident(s)

Documentation

Billing

Cable

Catalogs

Communications

CustomerCenter

General

Imports & Exports

Knowledgebase

People

Inventory

Notifications

Services

Service Desk

Release 2022.2 (12-30-2022)

Component

Description

Type

Incident(s)

Documentation

API

Billing

Catalogs

CustomerCenter

General

Imports & Exports

Inventory

People

Services

Service Desk

Switch Interfaces

Database Changes in 2022.2

Default Schema

Metadata Schema

Archive Schema

Supported Versions

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