Release 2022.1 is now available; it is a major release that contains many new features, bug fixes, and refinements. This is also our next Long Term Support (LTS) release. Version 2022.1 replaces 2021.1 as our LTS release, meaning 2021.1 is no longer supported. An LTS release is a Major Release that PCR will support for at least 12 months. Release 2022.1 will be supported for 24 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. Once the next LTS is released, PCR will work with customers to move them to the next LTS release.

NOTE: PHP 7.4 or PHP 8.1 are REQUIRED for this upgrade. PHP 8.1 Is required starting with hotfix 2022.1.5 or later.

We will begin scheduling 2022.1 updates on customer Test systems starting, on June 17th, 2022.

Notable Changes

PHP 8.1 Support
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.
Redesigned CustomerCenter Approvals Process
Billing Improvements
- Added trackable Quantities to the ViewBill and Bill Details Transactions.
- Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.
- Added Service/Equipment Location to the View Bill and Bill Details grid
- Added a Custom Text configuration option to the Invoice below the header information
- Added a configuration option to move the Remittance Coupon to the first page of an Invoice
Added a new Custom Logic Library to the Wiki
Optimized the Message Icon Checker
Optimized Service Desk Actions Report, SLA Metrics, and SLA Workflow Metrics grids.

Please review the Database Changes in 2022.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.1. The first session is scheduled for June 28th at 11:00 AM Eastern, and the second is scheduled for June 29th at 3:00 PM Eastern.

Key

Release 2022.1.7 (01-02-2024)

Component	Description	Incident(s)	Documentation
API	Resolves isssue where the Reference field is not added when creating an Service Desk Action via the API.	IN-9845
API	Corrected Contacts API endpoint when adding Contact phone for existing Service.
Billing	Alternate Recurring Charges Stopped before the Billed Through Date now generate the correct Credit.	IN-10148
	Resolved an issue where Invoices could have the wrong status due to bad floating point precision comparisons.	IN-10044
	Manually entered Calls will now Bill by Assigning a Rate at creation
	The Call ReRate function will now work without selecting an Import FIle format.
Catalogs	Allowed incremental processing of GLA Replace, preventing rollbacks	IN-9797
	Rewrote Charge Catalog Amount Updates. Added Specified Date for Charge Amount Update.
	Corrected error messages for Charge Catalog Bulk Stop Charges.	IN-9271 IN-9108 IN-10089
	Resolves issue where the Location range builder throws a fatal error when using alphanumeric ranges.	IN-9705
CustomerCenter	CustomerCenter Cart Requests now start with the action item list expanded by default.	Users Group 2023
	CustomerCenter Custom Menus no longer partially updates changes when large amounts of permissions are present.
	CustomerCenter will no longer show invalid Service Catalog items on the shopping page unless the "CC_CATALOG_SHOW_INVALID_ITEMS" configuration value is set.	IN-9669
	Number UDFs on Packages in the CustomerCenter Cart now validate ranges before submission.	IN-10117
General	Updated Wiki links to use Configuration Option.
	Applied Form Read-only Permissions to non-standard Dialog buttons. Support was added for individually disabling Form Dialog buttons.	IN-10063
	Fixed an issue preventing Child Records form saving with JITC mode enabled.
	Resolves issue where email does not send in JITC mode.
	Creates a new AUTH_GROUP_SEPARATOR so it can be used separately from the AUTH_ATTR_SEPARATOR. Sets the default value of AUTH_ATTR_SEPARATOR to a semicolon.
	Perspective Scheduled Reports now show data for Call Details, Bill Details, and the Charges grid reports (anything with a source table selector).	IN-9162 IN-10022
	Fixed Import Conditional Logic, creating unnecessary notices when not being used.	IN-9590
Imports & Exports	Export File Formats with SQL source data can now generate files without an extension. Current extension-less formats will be populated with the system defaults upon upgrading.	IN-10124
	The Equipment Import no longer requires the Location field for updates, even when the catalog requires it. This is only if a Location already exists on the Equipment.	IN-9806
	The Non-Service Charge Imports are now updated using the Form's Bill Date field.	IN-10101 IN-10417
	The Equipment Charges Import no longer throws errors when using an Equipment RECID to match an Equipment Record.	IN-9289
	The Contacts Import now correctly updates the Department even when that is the only field changing.	IN-10262
Inventory	Total at Re-Order Point by Warehouse Widget Changes * Corrects the queries used for the Total at Re-Order Pnt by Warehouse and Item Urgent Re-Order by warehouse widgets * Removes Critical and Warning columns from the grid as they do not apply to the data in the grid. The values apply only to the widget graph * Adds a Reorder Count column that shows (onhand+onOrder-pending) for the warehouse and any children * Adds minimum reorder amount column that calculates the amount needed for each location to appease the warehouse threshold * Adds a location Column that displays the location of each inventory item * Fixes the Asset and Consumable columns so that they show on the grid * Fixes the warehouse name so it shows on the widget properly * Adds a button to both grids that opens the warehouse	IN-6746 IN-9045
Inventory	UDCs now work on grids opened from Equipment Pickers.	IN-10079
Service Desk	Added Assigned Workgroup and Competed Workgroup to the Service Desk Grids. Changed the Workflow fields to "Assigned Worker" and "Completed Worker"	User Group 2023	Requests Estimates Service Orders Work Orders Incidents Projects Problems Quick Ticks Inventory SD Tab Custom Widgets
	The Contact Picker on the Log Approval Service Desk Form no longer throws an error.	IN-9645
	Resolves issue with missing columns on the ServiceDesk Charges Report Grid.	IN-9924
	Adding or Updating Workflow in certain situations no longer throws an oops error.	IN-9371 IN-9480 IN-9483 IN-9453 IN-9568 IN-9602 IN-9610 IN-9703 IN-9706 IN-10203 IN-10084 IN-10067 IN-10255 IN-10258 IN-10284 IN-10322 IN-10129 IN-10134 IN-10222

Release 2022.1.6 (06-26-2023)

Component	Description	Incident(s)	Documentation
API	Creating an Inquiry from the API no longer fails when using an SDC that has Default Charges.
Billing	Multiple fixes related to downloading a CSV from the View Bill Corrects an error when downloading CSV from View Bill full detail view. Corrects a MySQL error when attempting to download CSV from View Bill by Charge Account Full Detail View. Corrects an error when downloading CSV from the Service View Bill.	IN-2840 IN-9040 IN-9149
	Fixed formatting issues with the Bill Coordinator (HTML) Emails.	IN-9521
	Prevents duplicated exports for the Bill Completion event.
	Corrected an issue causing Billing Error Calls/Usage to generate duplicate billing when the Billing Error(s) are corrected.	IN-9375
	Corrects GLA Billing Estimate when a GLA is assigned to a Service with a separate Usage GLA for Calls	IN-8498
Cable	Added a clarification message on what Ports/Pins/Lens are transferred when using the Transfer All functionality. Note: Child Equipment Ports/Pins/Lens are not transferred with the parent PPL.	IN-9249	Inventory - Ports/Pins/Lens
Cable	Fixes an issue where Notes copy to a new Path Leg when using Save and Continue on the Service Desk Cabling and Path Legs forms.	IN-8106 IN-9383
CustomerCenter	The SDCs available for Packages are now limited to SDCs that have a Service/Equipment Catalog defined. (Allowing the "Any" option for the Catalog caused problems)
CustomerCenter	CustomerCenter Request tracking grid can now properly sort by Submitted Date.	IN-9039
General	Adds a Bulk Update History Form to allow users to view the entire Bulk Update History output. (since the grid truncates the output to 4000 characters).	IN-9108 IN-9271
	Corrects the error message in PHP 8, on Mysql, generated when the Call Archiving process gets a duplicate error.
	Fixed Default Form Perspectives not loading	IN-9608
	Resolves an issue where a Contact without a phone number fails the phone number password reset check. (this was preventing password resets for contacts without a phone number)	IN-9506 IN-9535
	Corrects an "Oops Error" when trying to create a Crystal Report Batch. Also corrects an error with PHP 8 when triggering the batch events.	IN-9621
Imports & Exports	Improved the validation failure for bind param mismatches when manually running an Export. Fixes an issue in PHP 8 when referencing a bind parameter that isn't used for the Export query.	IN-8999
	An Export File Format now must be saved before adding a Schedule/Event.
	The Service Order Import no longer allows you to modify an existing order if it is not Pending or Hold status.	IN-9407 IN-9417
	Fixed a PHP 8 error in the Ports/Pins/Lens Import that caused a crash if the VLAN was not mapped.	IN-8948
Services	Inactive Service Locations no longer show up on the Services Grid.	IN-9175	Services: Fields, Logic & Rules
Service Desk	Adds clickable links for Service Desk item numbers in remarks on the remarks grid and on the view remarks tab of the Activity/Remarks form.	IN-8700	Service Desk Activity/Remarks
	New Grid Report Columns Adds a "Project" column to the View/Report Actions grid (Service Desk > View / Report > Actions) Adds an "Associated SD Item" column to the View/Report Actions grid (Service Desk > View / Report > Workflow).	IN-8432	Service Desk Reports
	Adds the Override Expense GLA column to the Equipment tab grid.	IN-8609	Service Desk Equipment
	Optimized the queries used when printing a Service Order (thus improving the report generation speed)	IN-8603
	Resolved an issue where the Service Picker on Service Desk Up/Down Actions could cause an error.	IN-9272
	Cable Paths on Incidents are now updating the Pair/Strand Status.	IN-9292
	Eliminated an error on the Service Desk Estimate Labor form when Billable is checked and a Workgroup is selected prior to entering the Hourly Rate.	IN-8958
	Fixed the Service Desk Action Save to properly set the appropriate flags for the MOVE component of a CHG_SWAP action (and allow Custom Validation to see Service Desk Info for Swap Actions).	IN-9135
	The Service Desk Equipment Form now has an Update Equipment Action drop-down option (when applicable).	IN-8038

Release 2022.1.5 (03-10-2022)

Note: This release requires PHP 8.1

Component	Description	Incident(s)	Documentation
Billing	Added Charge Catalog specific Tax Rates.	IN-8828	Charge Catalogs Tax Rates
	Fixed a bug causing missing billing transactions under Oracle when a charge is encountered that has a zero quantity.	IN-9032
	Fixed a typo in the Email Invoice Contacts prompt.	IN-8663
	Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator.	IN-9008
Cable	Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error
Catalogs	Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing.	IN-8610 IN-8694 IN-8462
Communications	Added support for Cisco Unified Communications Manager version 14.	IN-8883 IN-8984
CustomerCenter	Added UDFs to General Inquiries in CustomerCenter.		User Defined Fields Service Desk Tabs
	Stand Alone Equipment "Actions" now show up in approval queues after they are submitted.	IN-9195
	Fixed an error preventing users from adding pictures to Packages.	IN-8946
	Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk	IN-9195
General	Perspectives you subscribe to are longer available for sharing. Only Perspectives that belong to a user may toggle sharing.
	The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes.	IN-8920
	Relative Date filters no longer stop at noon on the last day.	IN-8982
	The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. Admin Default Perspectives are now strictly limited to one per grid identifier. Perspectives no longer allow blank names.
	Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages.
Imports & Exports	The Service Order Import now supports "Swap" Actions.		Service Order Imports
	Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed.
	Fixed an error that prevented the Service Import from updating the Department Owner.	IN-9223 IN-8565
	GLA Import Fixes Yes and No values are now properly recognized for the Taxable field in the GLA Import The Import now requires a non blank Component value for the required GLA Components. The Import now allows Revenue and Expense flags to update to True, but error if you try to update to False. Improved the logic that will let the GLA Import skip a GLA update if nothing is changing, to prevent unneeded Audit records. GLAs now always import as Active if the status is not specified The Expense flag is now properly set to FALSE, when the Import sets it to FALSE The Import no longer allows the GLA Format to change The Import will no longer allow a GLA to be created with a blank GLA Format The Import no longer throws an SQL error when creating a new Address record. The Import no longer garbles the GLA string if the first component is blank The Import will now throw an error when the provided number of GLA Components does not match the GLA Format.	IN-2877	GLA Import
	Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens.
	Call Imports no longer cause an SQL error if the Duration value does not match the field format mask.	IN-8974
	The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status.	IN-8565
Knowledgebase	Fixed Anchor Tags on Knowledge Base Articles that were not working properly.
People	Optimized the Contact picker across PCR-360.
	The Customer Tab is now visible if the Contact is a User, Customer, or Worker.
	The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet).	IN-2860
Inventory	Added Purchase Order Number to the Equipment form.	User Group 2019	Equipment
	The Inventory Report no longer triggers an error on Oracle.	IN-5167 IN-5687
	The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1.	IN-9014 IN-8864
	Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions.
Notifications	Notifications no longer fail to send when any of the contacts on the notification do not have an email address.	IN-9087
Services	The Range of Services form no longer fails if the Pools table is empty.	IN-8939
Services	Creating a Contact from a Service form will no longer error when the phone number matches the Service ID.	IN-8608
Service Desk	Added the Charges and GLA Tab to Service Desk Estimates.	IN-8683
	Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided".	IN-7905
	Fixed a PHP 8.1 related error on the Workflow tab.	IN-9024
	Equipment restrictions are now properly enforced on Work Orders.	IN-5137
	Opening Work Orders from the Calendar View no longer throws an error	IN-8953
	Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset.	IN-8678
	Service Desk Actions no longer save Audit records with invalid Created Date values.	IN-8989
	The Historical Path button now correctly displays the cable path for Remove Actions.
	Voiding an Order or Action now properly triggers the Workflow Void event.	IN-2957
	Completed Service Desk Equipment can no longer be Voided.	IN-7905

Release 2022.1.4 (12-19-2022)

Component	Description	Incident(s)	Documentation
API	Corrected the Services Charges and Equipment Charges API behavior when MRC_CHANGE_FORCE_PRORATE is turned off.	IN-8843	Services API
API	The Service API now allows Catalog changes for Services with a status other than "Available." Following the same rules as the Services Bulk Update. (Previously the API was only allowing Catalog updates on "Available" Services)	IN-8832
Archiving	Added additional columns to archived Service Desk records to more accurately associate with Services/Equipment that may have had ID changes or no ID.
Billing	The configuration option BILL_COORDINATORS_SUBJECT now allows customers to add the Bill Date Range to the email subject line.	IN-8397	Billing Parameters
	Corrected the HTML Coordinator Billing emails to remove extra line feeds.	IN-8848
	Fixed a bug that can cause the Call-Rating event to crash if none of the calls in a file successfully rate.
	Creating new charges no longer shows "$NaN" in the amount field before entering an amount.
	Corrected HTML Bill Coordinator email Content-Type when not including Attachments.
	The Reference field on Task Actions is now displayed on the View Bill.	IN-8275
Cable	Resolved an issue where the status was required to update PPL ranges.
Catalogs	Users can now enable the revenue/expense flags anytime on Existing GLAs.	IN-8454	G/L Accounts (GLA Catalogs)
Catalogs	Charge Catalogs now require a default amount when not a category. (The Charge Catalog form no longer triggers a save error for missing a default amount.)	IN-3231
CustomerCenter	The CustomerCenter Service Catalog List view no longer lists the description twice.
	Number UDFs in CustomerCenter now validate against the configured maximum value (for integers) and display a helpful error message if the maximum value allowed is exceeded.	IN-8438 IN-8479 IN-8109 IN-8867
	Corrected the Zero/Low Calls Report to include missing Calls/Services after the report was optimized.
General	Form Perspectives can now be saved as application/browser bookmarks. Clicking the bookmark link will open a new form using a specific perspective.		Grid Toolbar Perspectives Data Entry Form
	Grid Perspectives can now disable pickers from auto-loading.	IN-8279 IN-8304	Grid Toolbar Perspectives
	Optimized Custom Logic validation.	IN-8612
	Expanded the list of available forms for AdHoc Grid Buttons on the AdHoc Grid builder.	IN-2984	Reporting on Adhoc Grids
	Corrects a failure when trying to restore data from the AUDITS archive tables.
	SSO (single-sign-on) authentication now updates the email addresses when it is changed in the SSO system (i.e., shibboleth IdP).
	Users can no longer delete all UDF associations from a UDF. (Removing all UDF Associations breaks the UDF Order Grid.)	IN-7868 IN-8920 IN-6096 IN-7536
	Replaced hyphens with underscores for LISTS CODE values. This corrects an error caused when rearranging list values for UDF dropdowns.	IN-8549
Imports & Exports	Optimized the automated Import File process to improve the processing speed. This is most noticeable for customers with a very large Import Files table. Note: this only improves the speed for Import Formats that do not allow duplicate files.	IN-8523
	Prevents Hierarchy Tables from triggering Path update events if nothing was changed.	IN-8105
	The Service Order Import now requires the keyword 'CREATE' in the Service Desk number field to create a new Order (previously, a blank value did that). Note: You should check your Service Order Imports and make necessary changes to your import files once the patch is applied to ensure new Orders are created as expected.		Service Order Import Work Order Import
	Added Operator Call Type for calls that dial zero.	IN-8327
	The Charge Catalog Import now allows a specific date for the new Effective Date parameter. (this date will be used when stopping/updating Charges).
	Fixed a bug that caused the Service Import to not change between owner types (contact or dept hierarchy) correctly. e.g., changing a Contact Owner to a Department Owner or vice versa	IN-8565
	Updating the Bill Due Date on an Import File no longer fails to update the Charges when some of the Charges from that file have already been deleted.	IN-8616 IN-8635 IN-8223
	Fixed a bug that caused the Call Import to crash when processing incoming calls with a blank or anonymous "from number."
	Fixed an Oracle error that can happen when trying to use "Save New" on an existing Import Definition.	IN-2868
	The Equipment Catalog Import will now correctly use the Catalog flag values mapped in the Import Definition, rather than defaulting to "false" (i.e., turned off or blank).
	The Contact Import no longer leaves behind the "None" Permission when using the GLA Permission Clear flag.	IN-8341
Inventory	Prevents adding custom values for Purchase Order Status.
Inventory	Saving Unassigned Equipment no longer forces the Billable flag "on" in cases where all Charges on the Equipment are not marked as "Billing Complete."	IN-8546
Services	Changed the text on the "Save New" button to "Create Range" on the Add Service Range Form.		Services
Service Desk	Added CSR (Customer Service Representative) to the Actions grid.	Users Group 2022	Service Desk Reports Service Desk Tabs
	Added the Charge Action to the Service Order Printout.
	Service Desk "Import from Service" functionality no longer removes and re-adds Service Equipment on the Action. Now it will only add Equipment from the Service that has not been previously added to the Action.	IN-8347
	Returning consumables no longer creates bad Data and doesn't lose the Purchase Order (PO) history.	IN-6183 IN-6771
	The "Move To" field is no longer enabled on a Service Desk Action when the status field on a Completed Action is changed to Finalized.
	The Workgroup column is now displayed when using the "Existing Workflow" button on an SDC.
	The Default GLA from the Owner is now populated on an Order when creating an Order from an Estimate.
	Deleting Charges, Equipment, or Labor on the Estimate tab of a Service Desk Estimate now prompts the user to confirm the deletion.
	Service Desk Workflow Report grids now populate the Location column for Incidents.	IN-8248
	The Assigned Workflow Grid now refreshes after saving the Workflow Record opened from a Service Desk item.	IN-7373
	The Finalization message for Actions has been corrected to reflect the proper Action Number.	IN-8362
	Actions created via the 360 wizard, with an SDC that has an SLA, now correctly add the due dates.	IN-7369

Release 2022.1.3 (10-13-2022)

Component	Description	Incident(s)
API	Corrected a fatal error in the Service Desk API under PHP 8.1
API	Fixed issue with Services API not allowing setting the Owner if the Service has no Owner already because the Billing Group / GLA Formats did not match.
Cable	Adding cable to a Service record no longer causes errors when running PHP 8.1.
CustomerCenter	The Zero/Low Calls report can now be accessed from CustomerCenter.
CustomerCenter	Submitting a Task from CustomerCenter no longer throws an error.	IN-8561
General	Fixed issues causing the GLA replace to fail.	IN-8705
Imports & Exports	Fixed some errors that can happen with Import Conditional Logic when using PHP 8.1.

Release 2022.1.2 (09-26-2022)

Component	Description	Incident(s)	Documentation
API	Corrected an issue with the Service Desk API, where an error occurred when no existing UDF values were present on the Service Desk Record (either an Add New, or an Update on the Service Desk Record). This only affected customers running PHP 8.1.	IN-8343
	API Request Log is no longer filtering angle brackets.
	API "page" and "limit" parameters can now be lowercase.	IN-6217 IN-7996
	The API Services Endpoint now validates a given status using the same rules as the Services Form.
Archiving	Service Desk Archiving no longer causes an error when trying to archive a Service Desk item multiple times.
Billing	Removed deprecated code that prevented Stop Dates before the Billed Through Date on MRC Charges.
	Corrected an issue where BackBilling does not Charge/Credit Correctly when the Billing Cycle is not 1st of the Month through the End of the Month.	IN-8261
	Taxes are now correctly included in the Invoice Billed Total.	IN-8411
	Corrected an error when attempting to process Bill Archive Event under PHP 8 with MySQL (PDOException: There is no active transaction ).	IN-8449
	Viewing the Invoice Printout no longer errors for customers running PHP 8.1.	IN-8455
Custom Logic	Added USERS.RECID and UserID to the $user property in Custom Validation.
Custom Logic	Added Next and Previous buttons to the Custom Logic form.		Custom Logic
CustomerCenter	Removed copyright information from the editable CustomerCenter footer and added it to the layout. Note: This could produce redundant footer content and may require footers to be modified.
	CustomerCenter owner pickers now display all appropriate owner possibilities. (previously the owner pickers on CustomerCenter were only showing other coordinators of the user's department)
	CustomerCenter Request Tracking page now includes General Requests, and the page was overhauled to present more type-appropriate information.	IN-7181 IN-7501	Request Tracking
	Fixed bug in CustomerCenter Approval Criteria that would cause Owner information loss.
	When a Request is Denied through CustomerCenter, it is no longer assigned to the Approver who Denied the Request. It is assigned back to the user who submitted the Request.
	The CustomerCenter Request Name in the Shopping Cart now properly saves when pressing the ENTER key.	IN-5917
General	Improved the temporary file cleanup processes.
	Optimized Location and Warehouse Pickers to be faster.	IN-8279
	The Location History Report will now display the Location's full path in the report drill-down.	IN-7995
	Deleting a Department Hierarchy record that has GLA Permissions no longer fails.
	Deleting a Charge Catalog record with Billing Group Pricing records no longer fails.
	Addresses memory and performance issues while running the Audit cleanup process against a very large dataset	IN-7918
	The Contact Replace no longer throws an SQLSTATE error in some instances.
Imports & Exports	When updating a record using the Contact Import, or the Department Hierarchy Import, if nothing changes, then the database save and audit save are skipped.	IN-8105
	Fixed an SQL error that might happen in the "Delete old Import Files" event.
	Charge Imports no longer copy the Charge Catalog Description into the Override Description field; the Import can now blank out the Override Charge Description.	IN-8053
	A few lines of non-utf8 data will no longer cause an Import to abort.	IN-7457 IN-7847
	Service Imports no longer erroneously report a missing Owner on an Active Service during some updates.	IN-8556
	When updating multiple Charges, the Charge Import will now ignore Billing Complete Charges.	IN-7720
Inventory	Equipment fields will now display for Add Service Desk Equipment on the Warehouse Actions form.	IN-8495
Inventory	Blanking out the Associated Service on Equipment no longer forced the status to Unassigned.	IN-6132 IN-7214	Equipment
Reporting	Fixed issue with Zero/Low Calls Report when Rating Group is disabled.	IN-8506
Services	The Service Pools' Add Range of Services form now properly enforces the Catalog format and masks the Service ID field if it is a single catalog pool.	IN-7895
Services	Bulk Updating Multiple Location Services to a Service Catalog that requires a Location no longer triggers an error.	IN-8239
Service Desk	On Work Orders, Service Desk Workflow will now only load SDC Workflow when an SDC is selected.
	Filtering by Type now works correctly on the Quick Ticks grid.
	Corrected an error that would sometimes display on the Service Desk Equipment form Expense Type field.	IN-6805
	Navigating to the Service Desk SLA Workflow Metrics Report, the grid no longer generates an Oops Error.
	The Service Desk Equipment no longer displays the wrong Equipment information in cases where another Equipment exists at the exact Location and belongs to the same catalog.	IN-7770
	The Equipment section is now available on printed Service Orders when either the Inventory or Cable modules are licensed.	IN-8428

Release 2022.1.1 (07-25-2022)

Component	Description	Incident(s)	Documentation
Archiving	Added an Archived column to the Service Desk tab on Service and Equipment Forms.	IN-3555
Archiving	Service Desk Archiving now correctly moves Service Desk Cabling data on older Service Orders.	IN-8095
Billing	Added Importable Charges RECID column to master Charges grid. Optimized master Charges grid by adding Charge Source selector.	IN-8065
Billing	The Service Summary now displays the correct totals for customers who have multiple tax rates.	IN-8085
Cable	Resolves issue where Path To Equipment is not displayed on Ports/Pins/Lens (PPL) Grids when not linked to a PPL record.
CustomerCenter	Adjusted the "Add To Cart" pop-up in CustomerCenter, so it does not obscure the "Go To Cart" link.
	CustomerCenter now correctly sets the "New Service ID," "Location," and "Rating Group" (for phones and auth codes) to Service Desk Actions.	IN-7718
	The CustomerCenter Approvals page no longer errors when the user doesn't have any criteria assigned to them.
	The Approval Criteria grid will now refresh when criteria approvers are modified.
General	Added better error handling to the GLA replace.	IN-8211	GLA Replace
General	Corrected website link and wording in the "Unlicensed Feature" message for unlicensed features in PCR-360.	IN-4484
Imports & Exports	Processing a large call file containing binary data no longer crashes the rating process.	IN-8104 IN-8266
Imports & Exports	The Service Import no longer errors when changing to catalogs with parent-enforced formats.	IN-8121
Inventory	The Items at Reorder Point Report now displays items with a Reorder Point of zero that are out of stock.	IN-6746
Service Desk	Changing the "Transfer to Warehouse" Location on Warehouse Actions no longer changes the Equipment available on the Equipment picker.	IN-8080

Release 2022.1 (06-17-2022)

Component	Description	Incident(s)	Documentation
Billing	Added trackable Quantities to the ViewBill and Bill Details Transactions.	IN-5168 IN-6160	Trackable Quantities on the Bill - Requirements Bill Details View Bill
	Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.	IN-4511 IN-7090	Selective Billing - Requirements Doc Bills Charge Catalogs Charge Tabs MRC Selective Billing Tab
	Added Service/Equipment Location to the View Bill and Bill Details grid
	Added a Custom Text configuration option to the Invoice below the header information Added a configuration option to move the Remittance Coupon to the first page of an Invoice	IN-3704 IN-4149	Billing Parameters Invoices
	Fixed an error triggered when switching the date range on the View Bill
Catalogs	Removed the "Requires Approval" flag from the Service Catalog.		Service Catalogs
CustomerCenter	Redesigned CustomerCenter Approvals Process The new process is more flexible for customers using the PCR-360 CustomerCenter. It also provides more options when designating which approvers should receive notifications. Approval Process Changes CustomerCenter Users can now see their own requests that are pending approval The approver is now displayed on CustomerCenter Orders (when applicable) Users can now update Denied requests (to correct missing or incorrect information) and resubmit requests for approval Stand-alone Equipment is now included in the Approval Process. Added a new Import format to Import Approval Criteria Approvals By Criteria Added a new Grid and form for Adding/Editing Approval Criteria Approvals By Department Approvals By GLA Approvals By Service or Equipment Catalog Approvals By Request Amount Thresholds Approvals By Owner Current (legacy) GLA approver settings will be migrated to the new system Approver Criteria can be modified at any time to add, remove, or update approvers Approval Notifications Notifications can now be set up to inform approvers of new Requests Approval Notifications include a clickable link to approve the request		CustomerCenter Approvals - Requirements Doc Approvals Cart Requests Events Quick Reference Service Desk/CustomerCenter Events
CustomerCenter	Background saves, validations, etc. (when there are multiple requests in the CustomerCenter) no longer update the request total amounts to incorrect values.
General	Optimized the Message Icon Checker Sets default Messages check interval to 30 minutes (after page load, while focused) Removes message checking on page load Removes dashboard checking on page load Clicking the Messages widget in the dashboard or in the corner will check for new messages A maximum of 10 messages will be displayed at a time in the messages widget Optimizes Messages Grid Query for faster performance Added a "Mark as Read" button to the messages grid Added functionality to the Messages Widget to mark all messages as read		Landing Page Configuration Messages Messages Widget and Icon System Widgets
	Added a vertical scroll bar to the View Inherited GLA Permissions dialog	IN-7618
	The 'FILE' outgoing mail Transport Type now creates Email Files (eml) when DISABLE_EMAIL is true		Configuring Email Disabling All Email
	Added a Maximize button added to Pickers	IN-4510	Pickers
	Added a "Password Successfully Changed" message to the dashboard after a successful password reset.	IN-7123	Password Management
	The default refresh rate for dashboard widgets was changed from 1 minute to 30 minutes.
	The auto-complete for Pickers will now use the default perspective if one exists	IN-4223
	Warning and Notices are no longer logged on production environments (i.e. the Environment is set to prod).
	Cleaned up numerous notices generated by the Equipment Bulk Update process.	IN-7424
Imports & Exports	Added a new Import format to Import Approval Criteria		Approval Criteria Import
	The Service Order Import now supports adding and changing Cable information.		Service Order Import
	The Equipment Import Improvements The Import can now look up a Parent Equipment by Asset Tag, Serial Number, RECID, and MAC Address. The Import can now find an existing Equipment record to update using a MAC Address. The Import now supports adding Remarks The Import now supports the Expense GLA values	IN-5640 IN-5965
	Contacts GLA Approval functionality removed from Imports
	Service Import Fixes The Import now validates the Service Pool against the Service Catalog The Import now supports MultiLocation service The Import now only enforces the same rules as the Service form for Status updates The Import no longer crashes when attempting to add or update a Service of the wrong type (i.e. attempting to update a Data Service with a Phone Service Import) The Import now copies the Service Host, Billable flag, and Report 911 flag from the Service Catalog for new services The Import now requires the Rating Group if the RATING_GROUP configuration is turned on, the Service is a Phone or Authcode, and the Service is Active. The Import now requires a GLA if the Service is Active and Billable The Import will no longer let you use Inactive Owners, SLAs, Service Hosts, Locations, Billing Groups, or Service Catalogs	IN-6996
	Equipment Import Fixes The Import no longer requires you to provide the Equipment Catalog when you are doing an update The Import can now parse a Hierarchical Dept Hierarchy value The Import can now parse a Hierarchical Equipment Catalog value The Import no longer lets you use Inactive Contacts, Dept Hierarchy, or Billing Group The Import now requires an Owner for Assigned Equipment The Import no longer allows Category type Equipment Catalogs to be used to create Equipment Added missing data validations to the Import Added the Billing Group Override field to the Import The Equipment ID is now required for Cabling Equipment with a status of Installed or Assigned The Purchase Price field no longer allows negative values The Asset Tag field is now required for records with a status of Installed and the Asset Flag checked on the catalog	IN-6681
	The country name field is now editable for Caribbean Call Rates on the Call Rate form.		Call Types
	Export File Format Header Line no longer errors when trying to use the add button after saving.	IN-7131
Inventory	Double-click is now enabled on the Service Desk tab of the Equipment Form.	IN-3928
	Added a User Defined Fields tab for Warehouse Bulk Add and Purchase Order Received Equipment. This allows applying UDF values to all added Equipment.		Warehouse Inventory - Purchase Order
	Equipment fields are now editable and will update the Equipment record on the Warehouse Actions form when returning or picking up Equipment.	IN-7984
People	Removed the GLA Approval tab from Contacts.
Services	Double-click is now enabled on the Service Desk tab of the Service Form.	IN-3928
Services	The Service Desk Activity grid on a Service now displays archived Incidents.
Service Desk
	Added the Impact field to Incident, Work Order, and Task Action printouts	IN-7445
	Added the Requestor E-Mail to the Service Desk printout report.	IN-7180
	Added a tooltip to the Service Desk Action Service Catalog picker which displays the full name of the catalog.	IN-4448	Pickers Service Desk Actions
	Added a Workflow Updated Event		Service Desk Events
	The Equipment ID, Asset Tag and MAC Address are now editable for Remove and Move Service Desk Equipment	IN-7279 IN-7121 IN-7984	Service Desk Equipment
	Increased the length of the Reference and Location fields on Service Desk Action forms.		Service Desk Actions
	Optimized Service Desk Actions Report Grid increases the load speed by 900%.	IN-4244
	Removed the Denied status from Service Desk.
	Fixed the "SLA Metrics" and "SLA Workflow Metrics" grids to improve performance and issues preventing the grids from loading.
	The Service ID field is no longer displayed for Action types that do not have a New Service ID.	IN-6824
	Completing Service Desk Equipment from the Service Desk Equipment form will now appropriately associate the Equipment with the Service on the Action.
	Service Desk Equipment Imported from Service will now use the billable status from the Equipment instead of always turning it on.	IN-7104 IN-7161
	Print preferences will now apply when printing Incidents	IN-7930
	Resolved a formatting issue that caused action numbers over 999 to get cut off in the Service Desk tab on the Service form.	IN-7200
	Fixed an issue with the Service Desk Archive event failing when trying to archive an empty data set.	IN-8011
Switch Interfaces	Added Forced Authorization Codes to the Cisco interface		Cisco Interface
	Fixed a bug that prevented Phone Button Templates Form from opening.	IN-4152
	Cisco Events are no longer erroneously created for Actions performed on an Avaya CM.

* Indicates external documentation not written by PCR.

Database Changes in 2022.1

Default Schema

Table Name	Change	Table Changes
BILL_DETAILS	Updated	ADD `CHARGE_GLA_PERCENT` INT DEFAULT 100 NOT NULL ADD `CHARGE_QTY` DECIMAL(18,5) DEFAULT 1 NOT NULL ADD `CHARGE_QTY_RATE` DECIMAL(18,5) NULL ADD `SERVICE_LOCATION_PATH` VARCHAR(4000) NULL
CC_APPROVAL_CRITERIA	New
CC_APPROVAL_APPROVERS	New
CC_REQUESTS	Updated	ADD `PENDING_APPROVAL` TINYINT(1) DEFAULT 0 NOT NULL
CHRG_CATALOG	Updated	ADD `SELECTIVE_BILLING` TINYINT(1) DEFAULT 0 NOT NULL ADD `SELECTIVE_BILLING_BEHAVIOR` VARCHAR(20) NULL ADD `SELECTIVE_BILLING_MONTHS` VARCHAR(26) NULL
CONTACTS_GLA_APPROVAL	Removed
IMPORT_RECORD_TYPES	Updated	Data updated
NOTIFICATIONS	Updated	Data updated
SERV_CATALOG	Updated	DROP COLUMN REQUIRES_APPROVAL

Metadata Schema

Table Name	Change	Table Changes
No changes

Archive Schema

Table Name	Change	Table Changes
SERVICE_DESK_ACTIONS	Updated	ADD COLUMN IMPACT_CODE VARCHAR(50) NULL ADD COLUMN IMPACT_VALUE VARCHAR(100) NULL

Notable Changes

Review and Refresh Session(s)

Release 2022.1.7 (01-02-2024)

Component

Description

Type

Incident(s)

Documentation

API

Billing

Catalogs

CustomerCenter

General

Imports & Exports

Inventory

Service Desk

Release 2022.1.6 (06-26-2023)

Component

Description

Type

Incident(s)

Documentation

API

Billing

Cable

CustomerCenter

General

Imports & Exports

Services

Service Desk

Release 2022.1.5 (03-10-2022)

Component

Description

Type

Incident(s)

Documentation

Billing

Cable

Catalogs

Communications

CustomerCenter

General

Imports & Exports

Knowledgebase

People

Inventory

Notifications

Services

Service Desk

Release 2022.1.4 (12-19-2022)

Component

Description

Type

Incident(s)

Documentation

API

Archiving

Billing

Cable

Catalogs

CustomerCenter

General