From the Requests page, select the ticket you want to close, this will open the full ticket detail page. On the right-hand menu, click "Resolve this issue."
You will be prompted with a dialog to add a comment; we recommend adding a comment to let your organization and PCR know why you are closing the ticket. After you enter your comment click "Resolve this issue".
You can reopen a Resolved Ticket by leaving a comment on the ticket. This will automatically reopen the ticket and notify PCR that the ticket was reopened.