Call Details

PCR-360 supports importing of Call Detail Records (CDR). The import utility allows the administrator to map out the format for the CDR files that are imported into PCR-360 and make changes as required to the CDR import without any assistance from PCR. Typically monthly CDR imports include any sort of phone switch or communication manager (Avaya, Cisco, SL-1, SL-100, 5ESS, NEC, Nortel, etc) or data from carriers like Verizon, ATT, and Sprint etc.

The Call Details grid is a summary of all CDR processed into the system. For ease of use Filters, Perspectives and the Archive feature are strongly encouraged given the volume of records that can appear on this Grid.

Archive Function

Due to the large quantity of data typically associated with Call Details, there is an automatic Data Archiving function that runs on the Call Details records. When there is an Archives available, it shows up to the User in a drop down selection on the grid:

Within the Archive Selector a User finds a list of the archived data. This list should look like the following image:

Call Details are archived after the calls are 3 months old in the CALL_DETAILS table. The Archived items are stored with a format of two number year and two number month like so: CALL_DETAILS_YYMM. To view an archived Grid simply select the Year/Month of Details that is required by clicking its check mark, and click anywhere else in the application. The Archive loads and be possible to view.

Add

On occasion, it might be necessary to manually enter Call Details into PCR-360. This usually happens with a small number of records, where an automatic process would be unnecessary. This is handled with the Add button

Click the add button.
The Add New Call Details form opens.
Enter the Required information
Click Save New.

The information entered is displayed in the Call Details Grid.

Edit

The Edit Selected button ONLY effects records that have been manually entered. The following is an example of the Manage Call Details form that loads when it is possible to modify the Call Details.

All other records that were Automatically Imported open are not possible to modify. The following is an example of a record that was automatically entered, which CANNOT be changed.

Rate Calls

PCR-360 automatically Rates Calls based on a setting in the Configuration Guide according to the Users needs. This can be set to Rate Calls based on business needs on a daily or hourly basis though for a large volume of calls a more frequent schedule can be set. A User can manually begin the process if needed by clicking the Rate Calls button. This process runs in the background and no further input is needed.

Rerate Calls

The 'Rarate Calls' button will rerun the Rating process. When clicking the Rerate Calls button the Confirm Rerate Calls form will open.

From this form, the User can specify the Range of Calls that should be Rerated. The User will then need to select the Import File Format that should have its calls Rerated. Once the User is ready they can click the 'Confirm' button to trigger the Rerating of the Calls. This will set any of the Calls in the Date Range, from the Import File specified, from the Rated status to the Raw status. Once the Calls are in the Raw status then the Rate Calls Event will rate the Calls and process them with any changes that have been made since the Calls were first rated. The Rate Calls Event is typically configured to run nightly, but the button is available for triggering it manually.

This functionality is available on the "Call Details" grid as well as the "Call Detail Errors" grid.

About the Call Detail Errors Grid

The Call Detail Errors grid is available for displaying that exceptions that occurred during a Call Details import. These Exceptions include:

Billing Errors
Rating Errors
Duplicate Records
Other Errors

For more details on the status of a Call Details Record, please see Admin:Call Processing and RatingCall > Statuses .

Automatic Importing of Records

The majority of records can and is automatically Imported into PCR-360 from the switches after the initial set up has been completed. The raw data from the Import can be viewed by clicking the View Import File button. The raw information in this file can be viewed in aggregate or on a line by line basis.

View Import File

A User can view the raw data of the Import File by clicking the View Import File button. If the record was manually entered the User gets a message that reflects that it's a manually entered record. Otherwise, the User is able to view the record's raw data.

Call Details Additional

PCR-360 supports a set a configurable additional columns/field that can be added onto the CALL_DETAILS table. These fields can be used to store any information that is needed for business or reporting purposes. Defining these additional fields is done in the application Configuration Options. Contact PCR for assistance defining these fields.

Call Statuses

The following is a list of the Call Statuses and what they mean:

Error - An error occurred during the import file processing. This re-tries each night.
Duplicate - Same call start time, duration, origination number, and destination number as a previous call. Duplicates do not appear on the bill.
Raw - Call successfully processed from import file, but has not yet been rated.
Rated - Call has been successfully rated, but has not yet billed.
Rated Unbillable - Successfully rated, but rate specified 'Do not bill'. This does not appear on the bill. This is not an error.
Rating Error - An error during rating. This re-tries each night.
Unrecoverable Error - An error that cannot be fixed. It does not try again each night.
Billed - Once billed, a call cannot be deleted or re-processed.
Billing Error - Indicates an error during billing.

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