Release 2024.1 is now available; it is a major release that contains new features.
NOTE: PHP 8.1 IS REQUIRED for this upgrade.
We will begin scheduling 2024.1 updates on customer Test systems starting on January 29th, 2024.
Please review the Database Changes in 2024.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two technical overview sessions for the new functionality. These sessions will be tailored to those with technical knowledge or experience using PCR-360 customizations, but all are welcome. The first session is scheduled for January 22, 2024, at 11:00 AM Eastern, and the second is scheduled for January 24, 2024, at 3:00 PM Eastern.
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Release 2024.1.4 (04-16-2024)
Component | Description | Type | Documentation |
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API | Added API Endpoint Documentation to the wiki |  | |
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CustomerCenter |
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Reporting | |
Release 2024.1.3 (04-16-2024)
Component | Description | Type | Documentation |
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API | Adds the ability to Complete Service Desk Actions via the API. | | |
Rating Group is now imported to new Remove Actions when created by API. | | ||
The Service Desk Actions API now gets the rating_group and Catalog from the existing record. | | ||
The Services API now allows updating a Service to a Category Catalog. | | ||
The Barcode API now properly returns an “Invalid JSON” error when attempting to decode invalid JSON data. | | ||
The Cable Paths API no longer requires the status field. | | ||
Fixes a Gmail API Error Authenticating OAuth2 Token due to an Invalid State. | | ||
Inventory | Corrects an issue where the Warehouse Action form was not updating the Asset Tag field, or Equipment ID correctly after using the Equipment picker. | | |
Reporting | Fixes an issue with Scheduled Reports that originated from tab grids. (The original issue was reported as a problem scheduling reports from the Call Details tab on Services) | |
Release 2024.1.2 (03-12-2024)
Component | Description | Type | Documentation |
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Communications | Fixes an error with connecting to the Cisco Call manager. | | |
CustomerCenter | The Custom Validation Error message for Approvals is more helpful. |  | |
CustomerCenter now properly filters invalid categories in the side-bar. | | ||
Corrects CustomerCenter Approval Criteria Amount Thresholds. | | ||
Inventory | Corrects SHOW_CONSUMED = false Oops error. | | |
Reporting | Corrects Smarty Template Compile directory for Custom Reports. | | |
Service Desk | Fixes Service Request to Service Order conversion issues:
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Release 2024.1.1 (02-21-2024)
Component | Description | Type | Documentation |
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API | Adds Gmail API OAuth2 and Gmail API Service Account validation to the suported email APIs. | | |
Sensitive information (e.g., passwords) sent during API login requests will no longer be stored in the API Request Log. | | ||
Billing | Corrected [Stop] button on the Charges grid to use the Specified Date. | | |
Cable | The Cable form when is no longer restricted when opened from a parent form. (e.g., The Cable Data UDFs on a Conduit Cable form were not rendering correctly) | | |
CustomerCenter | CustomerCenter requests submitted before 2023.1 no longer error when an Approver tries to view the request. | | |
Resolved an issue in CustomerCenter where hidden system widgets were being deleted. | | ||
CustomerCenter Change Action Requests now adhere to Approval Criteria that had owner requirements. | | ||
CustomerCenter Change Action Requests now display any applicable SDC change amounts. | | ||
General | Fixes the Help button (Wiki Search) to work with Confluence Cloud. | | |
Resolves the error when using the PCR-360 command line utility to encrypt a password. | | ||
Cleans up some "undefined index" notices. | | ||
Corrected problem linking Crystal Reports to Forms | | ||
Resolves an issue where the PCR-360 database create and validate scripts would fail (from the application) because of a missing table on PHP8 and MySQL8 | | ||
Imports & Exports | Resolved an error where Phone Service Imports incorrectly flagged a provided pool as invalid when multiple service catalogs in the same hierarchy were set on the said pool. | | |
Services | Made a slight adjustment to use the proper Phone Filter on the Dashboard. | | |
Service Desk | Service Desk Equipment REMOVE Actions now properly account for the quantity when the Equipment's Catalog has the Units flag. This resolves an issue where doing partial returns was not possible. | | |
Corrected "Estimate NRC Total" by filtering out Voided Actions for the Project. | | ||
Corrected bug with Service Order Remove Actions setting bad Recurring Dates on Alternate Recurring Actions. | | ||
Fixed a visual bug where not all Services were viewable on the Create Service Order form via the 360 Search Wizard. | | ||
Resolves issue where Service Order Number is populated by a Saved Perspective. | | ||
Fixes an issue where changing the Equipment ID wasn't saving when returning items with Warehouse Actions. | |
Release 2024.1 (01-11-2024)
Component | Description | Type | Documentation |
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Reports | Added a Custom Report Writer The Custom Report Writer utilizes built-in PCR-360 Custom Logic, the Smarty HTML Templating Engine, and the Bootstrap v4.0 CSS Framework to render customized, distinctly formatted reports. The functionality allows for:
Reports can be easily accessed within the system via Bookmarks, linked directly on any form, or on most grids in the application. They are also available to end-users in CustomerCenter. Note: This update officially deprecates the Crystal Report functionality. It will only remain available if you are currently using Crystal Reports. | | |
Depreciates the Crystal Reports Functionality. | |
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