(2024.1) PCR-360 Product Documentation

(2024.1) PCR-360 Product Documentation

Welcome to PCR and PCR-360! We trust that you and your entire organization will find PCR-360 an excellent productivity tool that is comprehensive and easy to use.

This User Guide is broken into chapters, with the Getting Started Guide being a prerequisite for everything else. All of the basics are outlined in this section, and every system user should be very familiar with its contents before moving into other areas. Topics include navigation, grids, forms, buttons, required fields, etc.

This wiki is designed as a ‘how to’ reference guide to provide you with the details on accomplishing specific tasks, particularly if you haven’t done them in a while. It is designed to be used in conjunction with and as a supplement to the formal training we provide to your team as part of the implementation project. The training covers all aspects of the system – how it is designed, how functions interact, and the concepts behind the logic and flow. Therefore, these topics are not re-addressed in this wiki. If you feel that a refresher is needed to review concepts and design, please contact PCR, and we will work with you to schedule a visit or arrange a webinar to review specific areas of the application.

Have fun with the application. If you have any questions/comments on the application or this User Guide, don't hesitate to get in touch with PCR directly at 616.259.9242 or via email at help@pcr.com


Getting Started

PCR-360 logo
PCR-360

Key Navigational Tools

The Grid

Trees, Roots, and Nodes

The Data Entry Form

Landing Page

 

Accessing the Landing Page

Landing Page Configuration

Managing the Landing Page

Unique Features

Quick Reference

 

 

Order to Add New Service

Order Move a Service

Order to Disconnect Service

Service Desk

 

Service Orders

Incidents

My Service Desk

Service Desk Reports

Services

 

Phones & Auth Codes & Data

Backbone & Other & Trunks

Fields, Logic, & Rules

Service Tabs

Inventory

 

Equipment Catalogs

Equipment

Warehouse

Purchase Order

Cable

 

Cable Maintenance

Ports/Pins/Lens

Paths

 

Catalog

 

Service Catalogs

Equipment Catalog

G/L Account (GLA)

Adding and Deleting Items

Reporting

 

Reporting on Service Desk

Reporting on Services

View Bills & Crystal Reports

AdHoc Grids

Knowledgebase

 

Reading Articles

Managing Articles

Categories and Topics

 

 

People

 

Workers/Contacts

Workgroups

Department Hierarchy

Time Entry & Calendar

Dashboard

 

Accessing the Dashboard

Adding a Widget

Adding a Chart/Graph

Custom Widgets

 

Imports

 

 

Imports / Exports

Services & Equipment

Cable Paths

360 View: Contacts

Administration

 

 

Billing

User Management

Service Desk

Custom Logic

Resources

 

Dictionary

Configuration Guide

System Requirements

Documents (ERD, VPAT etc.)

CustomerCenter

 

 

Home Page

Cart Requests

Shopping

Report a Problem - Incident

API

 

Getting Started

SQL API Calls

API Permissions

 

Communication

 

 

(2024.1) Communication

Avaya

Cisco

Service Hosts

Other

 

AdHoc Grid Library

Helpdesk Portal

User's Forum

Release Notes

 

 

 

Recently updated articles

 

Frequently asked questions

 

Need more help?