(2024.1) Reporting on Service Desk

Open

Navigate to the Reporting section (Main > Reporting> Service Desk) Click on any listed node to see a query-only reporting grid for the corresponding Service Desk entry type.

Open

Reporting functionality for Service Desk entries is included in the Reporting section for the sake of convenience, as Users will likely generate these queries/reports on a frequent basis. Accordingly, these grids – which also appear in the View/Report section of the Service Desk – cannot be modified.

However, all of the functionalities common to all other grids – in terms of reporting - apply equally to these reporting grids. For instance, users can filter items on the grid, sort by column, and print grid reports. For more information on grid functionality, see the Getting Started:Critical Interfaces section entitled (2024.1) The Grid.