Page Comparison

API

• Added API Endpoint Documentation to the wiki.

(2024.1) Endpoints

Billing

• Corrects the Specified Date selection for Date to Last Billed on Charge Catalog Default Amount Changes.

CustomerCenter

• Resolves an issue on the CustomerCenter packages page where switching between list and grid view did not retain the selected package type, resulting in all packages showing.

• Resolves an issue with Package Types not displaying in the CustomerCenter side navigation on the packages page.

• Resolves drop-down UDFs not populating with the service UDF values for changing/removing actions in the CustomerCenter cart.

• Resolves an issue where Service UDF values are being reset after converting from a request to an order.

• Adds more error handling in CustomerCenter to support Custom Validation messages when dealing with Request-related tasks.

• Exporting Ad-Hoc reports from CustomerCenter no longer includes columns that were not marked as visible.

• Resolves an issue where General Inquiries submitted through CustomerCenter were requiring UDFs from other topics.

• It resolves an issue where the UDF descriptions were not displayed for items added via a package.

• The Approval Criteria matching is now more explicit. Resolves issues with Requests requiring additional approvals.

General

• Adds UDFs to the Custom Validation on Services when saving from Service Desk Actions.

• Resolves an issue where the application gets stuck in a loop when logging out with JITC mode enabled.

• Adds a Database Rollback to failed Custom Validation calls. This will now also roll back the child data updated prior to a Custom Validation failure.

• Corrects the line number inconsistency for Custom Logic errors with <?php tagsCorrects the Specified Date selection for Date to Last Billed on Charge Catalog Default Amount Changes.

Inventory

• Resolves an issue where picking up multiple Asset Equipment records caused the same asset tag to be assigned to multiple records.

Service Desk

• Changes the “From Location” on the Service Desk Equipment move to “Current Location,” which more accurately reflects the data it represents.

• Resolves an isssue where the Service Desk Equipment grid value and Service Desk Equipment form value are not always the same value.

• Resolves an issue where the Service Desk Equipment form was not populating the Equipment Picker properly.

• The Service Request to Service Order conversion no longer errors when TASK actions are present.

• Resolves an issue where the Service Desk Equipment Form is loaded with bad data (e.g., When Removing some Equipment, the “From Location” on the Service Desk Equipment form's grid didn’t always show the data for the “From Location,” even for identical Location types.)

• Completing Service Desk Equipment (with a quantity of zero) no longer requires Equipment-identifying fields (i.e. Asset Tag, Equipment ID) to be populated.

• Removes the option to complete actions on Service Requests.

API

Adds Gmail API OAuth2 and Gmail API Service Account validation to the suported email APIs.

(2024.1) Configuring the Gmail API

Sensitive information (e.g., passwords) sent during API login requests will no longer be stored in the API Request Log.

Billing

Corrected [Stop] button on the Charges grid to use the Specified Date.

Cable

The Cable form when is no longer restricted when opened from a parent form. (e.g., The Cable Data UDFs on a Conduit Cable form were not rendering correctly)

CustomerCenter

CustomerCenter requests submitted before 2023.1 no longer error when an Approver tries to view the request.

Resolved an issue in CustomerCenter where hidden system widgets were being deleted.

CustomerCenter Change Action Requests now adhere to Approval Criteria that had owner requirements.

CustomerCenter Change Action Requests now display any applicable SDC change amounts.

General

Fixes the Help button (Wiki Search) to work with Confluence Cloud.

Resolves the error when using the PCR-360 command line utility to encrypt a password.

Cleans up some "undefined index" notices.

Corrected problem linking Crystal Reports to Forms

Resolves an issue where the PCR-360 database create and validate scripts would fail (from the application) because of a missing table on PHP8 and MySQL8

Imports & Exports

Resolved an error where Phone Service Imports incorrectly flagged a provided pool as invalid when multiple service catalogs in the same hierarchy were set on the said pool.

Services

Made a slight adjustment to use the proper Phone Filter on the Dashboard.

Service Desk

Service Desk Equipment REMOVE Actions now properly account for the quantity when the Equipment's Catalog has the Units flag. This resolves an issue where doing partial returns was not possible.

Corrected "Estimate NRC Total" by filtering out Voided Actions for the Project.

Corrected bug with Service Order Remove Actions setting bad Recurring Dates on Alternate Recurring Actions.

Fixed a visual bug where not all Services were viewable on the Create Service Order form via the 360 Search Wizard.

Resolves issue where Service Order Number is populated by a Saved Perspective.

Fixes an issue where changing the Equipment ID wasn't saving when returning items with Warehouse Actions.