...
Using one of those methods will bring you to the Customer Portal landing page (if you are logged in already). From the landing page, you can search the wiki/knowledgebase or submit a new ticket. Sometimes you will see a shortened menu of recent items and a link to the Customer Portal under the heading "Popular". Clicking the Customer Portal link will bring up the full list of issue types (if they are not displayed already).
Landing Page showing all Request Types
Searching
Finding information on the wiki is fairly easy from the Customer Portal. You may search the wiki using the search box on the landing page, or when you submit a new Jira ticket through the portal, Jira will automatically search the wiki using keywords you entered into the ticket summary. These automatic searches can help customers find information related to the ticket they want to submit, and maybe get the answers to their question before having to submit a ticket.
...