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ServiceDesk Thread Received (Response)
Purpose
This email will notify the sender of an email that their email was received when a response to an Email Thread is received into PCR-360.
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The ##SD_NUMBER## placeholder will insert the number of the Service Desk item into the boilerplate text and subject line of the email. The ##SD_LINK## placeholder will insert the link to the SD Item as a URL with the text of the item's Service Desk number. The ##SUBJECT## placeholder will insert the subject of the original email into the Notification and is always included. The ##MESSAGE## placeholder will insert the message from the original email into the Notification and is always included.
Note: Since the subject and the message of any received email can be blank the ##SUBJECT## and ##MESSAGE## can insert as blank values.