As referenced in the introduction to the Knowledgebase article, Managing Articles, at least one Category and Topic must be defined in order for a new article to be saved. These tools help other users find new, relevant articles through searches or browsing.
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In either grid, select the 'Add' button located on the Grid Toolbar above the grid.
In the Add New Category form, the User is prompted to input two required fields: Name and Description.
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