ServiceDesk Service Request Denied
Purpose
The ServiceDesk Service Request Denied Notification is used to alert stakeholders that the Request requiring Approval has been denied.
...
The ##SD_OWNER_EMAIL## placeholder will insert the email of the Owner (either Contact or Department Hierarchy ) into the To: field of the email and is always included.
The ##COORDINATOR_EMAILS## placeholder will insert the emails of the Coordinators of the Department and is only included if a Coordinator is assigned to a Department.
...