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The Service Desk Workflow Item Not Assigned Notification is used to notify a Manager that a given Workflow has not been assigned to a Worker.
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The ##SDWF_WORKGROUP_MANAGER_EMAIL## will send an email to the person that is assigned as the Manager for the Workgroup .
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The email will provide a summary of the Workflow that was assigned. The ##SDWF_SEQUENCE## placeholder inserts the Wf Number from the Workflow and is always included in the email.
The ##SD_LINK## placeholder inserts a URL link to the SD Item and is always included in the email.
The ##SDA_NUMBER## placeholder inserts the Action # into the email and is only included if there is a value for the Action #.
The ##SDWF_WORKGROUP## placeholder inserts the Workgroup specified in the Workflow and is always included in the email.
The ##SDWF_START_DATE## placeholder inserts the Start Date specified on the Workflow and is always included in the email.