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To use the API, you'll need a unique API Key, which is used to identify yourself to the PCR-360 server and to protect your data. API keys are assigned permissions that dictate the API access. These are available on the API Permissionspage page. (Note: Do not share this unique key.)
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curl -X POST -d "sql=SELECT * FROM SERVICES" http://DOMAIN/api/API_KEY/sql.xml |
For more details, see API:SQL .
Cable
This REQUEST type is deprecated.
. The cable REQUEST type allows access to PCR-360 Cables and related data. View full details on API:Cable.
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This REQUEST type is deprecated.
. The services REQUEST type allows access to PCR-360 Services and related data. View full details on API:Services.
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This REQUEST type is deprecated.
. The equipment REQUEST type allows access to PCR-360 Equipment and related data. View full details on API:Equipment.
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This REQUEST type is deprecated.
. The gla REQUEST type allows access to PCR-360 Service Desk items and related data. View full details on API:GLA.
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This REQUEST type is deprecated.
. This servicedesk REQUEST variant allows access to PCR-360 Service Desk items and related data. View full details on Service Desk Data .
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This REQUEST type is deprecated.
. The servicedesk REQUEST type allows access to PCR-360 Service Desk items and related data. View full details on Service Desk Actions .
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Business logic and database integrity checks are enforced when inserting or updating data. If the required data is missing or incorrect, an error will be returned with a status of "failure" and a description of the failure. Possible failures include missing required data, incorrect or missing foreign keys, non-compliance to application business rules or logic, and Custom Validation rules.
A common error that occurs is a required field missing from the write request. It is important to keep in mind that any required user-defined fields that are created for a specific service desk type will also need to be defined when creating or updating a record.
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Custom API is available starting in version 2.1.4.0
The Custom REQUEST type allows the API to invoke custom PHP logic that is saved in the application. This is very useful when interfacing with an application where you cannot control the format or data in the outbound requests. The structure of a custom request type is dependent on the identifier specified in the Custom Logic > API entry. For more information on the syntax and capabilities available in the Custom Logic > API interface, see Custom Logic Syntax.
Using cURL, this example invokes a Custom API called hello-world and the header specifies the content type is JSON encoded and requests data returned JSON encoded:
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