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The Charges Catalog lists any types of Charges that can be applied or attached to a piece of Equipment or a Service.
The Features Catalog lists any types of Features that can be applied or attached to a Service. For example, a User could apply an 'Allow music on hold' feature to a Phone Service.
Note: Available Features are used only in conjunction with the Communication/Switch interfaces.
The SLA Catalog lists any default types of Service Level Agreements – typically a set of circumstances surrounding a Service as agreed upon in a contract – that can be applied to a Service Desk Action, Incident, or Service.
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The Locations grid lists any Location a User can specify for a piece of Equipment or Service.
The GLA grid lists General Ledger Accounts the system can use for billing.
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