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360 View
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360 View Overview
The application's namesake tool allows Users to locate an item (be it a contact, location, piece of equipment, service, etc.) and view a comprehensive representation of how the item relates to the other items in the system. 360 View is much more than a typical search engine. It's a powerful tool that helps Users understand precisely how their data and resources interact within their organization.
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If a search matches, a tab appears with a label to indicate how many records of a given data type matched the search. A User can then click a tab to see a Grid with all matching records. Records that are searched are data type specific. The following is a list of what records match by data type:
Data Type | Columns Searched |
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Contacts | Last Name, First Name, Primary Phone, Primary Email, and Customer Number |
Dept. Hierarchy | Name, and Code |
Equipment | Asset Tag, Serial Number, Equipment ID, Catalog Part Number, and Catalog Description |
Locations | Location Name, and Location Building Number (not the parent building) |
Cables | Cable Name, From Location Path and Equipment ID, and To Location Path and Equipment ID |
Phone Services | Formatted Service ID, and List of Formatted Soft Numbers |
Data Services | Formatted Service ID |
Backbone Services | Formatted Service ID |
Auth Code Services | Formatted Service ID |
Trunk Services | Formatted Service ID |
Other Services | Formatted Service ID |
Service Desk Quick Search
As of version 2.1.4.3 when When the User types in an exact match for any Service Desk item, the 360 Search will automatically open the Service Desk item. For example, if the User were to type in 'SO201812345' then the Service Order form will open. This is true of all Service Desk items including Requests (either IR, IQ, or SR), Incidents, Estimates, Service Orders, Incidents, Projects, Problems, or Quick Ticks.
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