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The 'Default GLA' can be set to always associate the Customer with a given GLA.
The 'Default SLA for Orders' will automatically set the SLA whenever the Customer makes an Order.
The 'Default SLA for Incidents' will set the SLA for when the Customer reports an Incident.
The 'Allow Coordinator Bill Email' flag allows Coordinators to opt out of the Coordinator emails sent using the Coordinator email processes like on the Bills grid.
Remarks
The 'Remarks' tab provides the User the ability to add comments and Remarks to the record. By default a Remark cannot be edited or deleted once it is added; to alter this behavior see the Configuration Option: REMARKS_EDITABLE .
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