Versions Compared

Old Version 1

changes.mady.by.user David Engblom

Saved on

compared with

New Version 2

changes.mady.by.user David Engblom

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Release <version> is now available. This patch contains a number of stabilization fixes and refinements. We will begin scheduling <version> updates on customer Test systems starting <date>. Please send any scheduling requests to help@pcr.com.


Key
Toggle cloak
 Cloak
visibletrue

 = Bug Fixes
 = New Features
 = Changed Features
 = Removed Features
= Documentation


Component
Description
Type
Incident(s)
Documentation
Billing
Fixed an issue where the View Bill Service Summary was blank for Other Equipment Charges and Other Service Desk Charges.

Image Modified

IN201834648
Service Desk
Fixed Multiple issues with the Service Desk Wizard:
  • The Wizard now creates Change/Remove Actions for Suspended Services.
  • Fixed an issue where Move Actions created by the Service Desk Wizard were not adding the "Move-To"
    Location on Equipment loaded from the Service.
  • Fixed an issue causing the Service Grid on the Location 360 Form to display duplicate entries. 
  • Fixed an issue preventing Location selection on the Service Desk Wizard for Multi-Location Services.
  • Fixed an issue where the wrong SDC was selected for Upgrade/Downgrade Actions.
, 
  • The Location Field is now "Read-Only" for Change/Remove 
 actions 
  • Actions on Services with 

no locations now have the location field read-only
  • no Locations.
Image Modified
IN201834801
IN201834580
IN201834648

Added a "Move-To" Location field to the Service Desk Wizard for Change Actions.
Image Modified




Known Issues
JIRA
Jiras
PCR360-2546 - Service ID 
 Action displays 
Actions display the new Service ID twice and 
 does 
do not display the old Service ID. (On Actions tab)
PCR360-4130 - 
Location saved on 
Wizard Service ID 
 change's origin location gets overridden on SD action
Changes override the Location on Actions for Multi-Location Services.

PCR360-3840 - Service Desk Wizard Move-To Location Not Setting Equipment Location 
PCR360-4132 - Service Desk Wizard Swap 
 Service not excluding invalid statuses 
should only include "Active" or "Suspend" Services
PCR360-3042 -
 Service 
 Service Order Wizard Add-Locations should work for Non-Phone 
 Services 
Services 
PCR360-4125 - Service Desk Wizard Swap Actions not using correct location and swap location 
PCR360-4110 - Service Desk Change Wizard SDC selection does not include wildcard SDC Types
PCR360-4158 - Service Desk Wizard not populating SDC column for Service Desk Actions
PCR360-4176 - You are able to select a different service in the Service Location Field from the tree when you are doing and Upgrade/Downgrade Action using the Service Desk Change Wizard 
PCR360-4184 - Service Desk Change Wizard allows you to select the same Service Catalog as the Service you are upgrading when you use the Upgrade/Downgrade Action 
PCR360-4163 - Add Location 
 wizard 
Wizard overwrites existing Location rather than append 
PCR360-6989 - 
Location Required on 
Wizard Service ID Action 
 for 360 Wizard bad error / logic 
on Service with no Location (when Location is required) should fail
PCR360-7004 - Swap Action does not add Swap Location to Original Service