Page Comparison

...

• Add Equipment To add a piece of Equipment to an Incident, simply select the 'Equipment' tab and click the  button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select a piece of Equipment from the Equipment Catalog and specify two critical locations: where the Equipment is coming from (From Warehouse) and to where it is going (To Location). Select  at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab.
• Remove Equipment To remove a piece of Equipment on an Incident, simply select the 'Equipment' tab, select a piece of Equipment and click the 'Edit' button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select the "Remove" action and choose the Warehouse Location where it is going (To Warehouse). Select  at the bottom of the data entry form, and the Equipment will appear with a status of "Remove" in the grid on the 'Equipment' tab.
• Replace Equipment To replace a piece of Equipment on the Incident, simply select the 'Equipment' tab and click the button  located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image below), select a piece of Equipment from the Equipment Catalog (the Equipment Catalog MUST be the same as the Equipment to be replaced). Select the Equipment to be replaced by clicking  in the "Replaced Equipment" field and selecting the Equipment. Only Equipment associated with the Service that matches the selected Equipment Catalog will be shown in the results. Click  at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab. *Note: Equipment that has been marked as "Consumed" or is restricted because of the Location and Catalog restrictions set on the Equipment Catalog can NOT be selected for replacement.

Cabling

From a Service Desk incident, the Cable Path may be edited in real time. This is the same as editing the Cable Path directly from Cabling tab on the Service.