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When on the Incident Form, the tabs are displayed immediately below the input fields in the data entry form. By accessing these tabs, Users can see all the associated data that is related to the Incident and edit the data that is specific to the Incident. The 'Tabs' associated with Incident are Reported Problem , Equipment , Workflow , Contacts , Charges , GLAs , Labor , Cabling , Activity/Remarks , Email Thread , Attachments , and User Defined Fields .
Incident Code
A key to this process is the fulfillment of the section labeled 'Incident Code', displayed on the right margin of the image above. In the field labeled 'Incident Code', select a Trouble Code from a default list of possible Trouble Codes generated by the User's organization. This list is updated and repopulated with more specific options when the User selects an item from the Services/Equipment grid. 'Incident Details', meanwhile, allows the User to provide an in-depth explanation of the Incident.
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