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- Click on the magnifying glass in the Service field and select the appropriate Service.
- Add filters to the columns to shorten the list.
- Click on the magnifying glass in the Service field and select the appropriate Service.
3. Once you've selected the Service, click the button.
4. If there are any matching SDCs (Service Desk Classifications), they display on this screen. The User has the choice of choosing the appropriate SDC, saving without an SDC, or not saving the Action.
Saving (with or without an SDC) at this point populates an Action number next to the SD#. 5. Enter a Due Date and Save or go to the Workflow Tab and start entering your Workgroups.
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