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The Call Types and Call Rates grids provide the user organization's financial team with catalog-type lists of the types of calls that can be made by the organization and the rates that accompany them.
Call Types
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Navigate to the Billing Call Types grid (see image above) by clicking on the Billing icon in the 'Main' tab and then the node labeled 'Call Types'.
On the Billing Call Types grid, Users can add new Call Types and edit and delete existing ones. The purpose of adding new types here is to help classify calls when processing them out of call/carrier files.
Adding Call Types
To add a new Call Type, click the 'Add' button located on the Grid Toolbar above the Billing Call Types Grid.
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Once all required fields have been defined, select 'Save New' at the bottom of the Call Type data entry form. The new Call Type will appear on the Billing Call Type Grid.
Editing Call Types
To edit an existing Call Type, simply highlight the item on the Billing Call Type grid and click the 'Edit Selected' button located on the Grid Toolbar above the Grid.
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Assuming that all required fields have been defined, select 'Save' at the bottom of the Call Type data entry form. The changes will be reflected on the Billing Call Type Grid.
Deleting Call Types
Highlight an item in the Billing Call Type grid and click the 'Delete Selected' button located on the Grid Toolbar above the Grid.
Notes on Call Types
Many call types are pre-loaded into PCR-360 and defined as 'System Use' for proper call processing. Those call types cannot be modified or deleted.
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