Page Comparison

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1. Go to Main > Service Desk > Orders.
2. Click the button.
3. Enter the Service Rep (if not populated with the User's name).
4. 
5. Enter the Owner of the new service.
6.  
7. If so desired, enter the Requestor's name.
8.  
9. Next enter a brief description.
10.  
11. Click Save New Image Removed an the Image Added button. An Order number will be generated in the upper left hand corner of the window.

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Next, add a Service Desk Order Action.

1. Click Add the button.
2. Set the Action as "Service ID".
3.  
4. Select the Service for the Order.
5.  

Ways to search for Services:

1. If the Service Number in question is known, enter it into the Service ID field and hit enter.
2. Part of the Service ID can be entered into the field Image Removed & hit Enter.
3.  Image Added 
4. Hit Enter.
5. The magnifying glass in the Service field will trigger a form to help select the appropriate Service
   

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1. Choose a new Service ID.
   • For a phone service, click the available service icon next to the "New Phone Number" field
   • For an Auth Code Service, click the available service icon next to the "New Auth Code" field or generate a random code by clicking
   • For Other service types, enter a new Service ID name into the New ID field
2. Enter any other required information and click Save New the  button.
3. If there are any matching SDC's (Service Desk Classification) the User will see this screen and have the choice of choosing the appropriate SDC, saving without an SDC, or not saving the Action.

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1. Click on the Workflow tab.
2.  
3. Click Add the  button.
4. Enter a Workflow Number.
5. 
6. See Note below for additional information.
7. Enter the Workgroup.
8.  
9. If assigning this to a specific person, enter/select the Worker.
10.  
11. If this WF item is ready to be worked, enter a Start Date.
12.   . 
13. Optionally, choose a Scheduled Date, and/or enter an Estimated Time to complete the workflow.
14. Click Save New the button.

Note: A couple of things to remember about Workflow numbers.

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Selecting GLA's

1. Click on the GLA's tab.
2. 
3. Click the Manage Entries button Image RemovedClick the Add GLA's Button Image Removedthe Image Added button.
4. Click the Image Added button.
5. Choose the GLA that will get billed for this Service's charges.
6. 
   If the charges are split between multiple GLA's choose the percentage for this GLA then choose the other GLA's and percentages.
7.  
8. Click Save the  button.