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Release 2019.2 is now available. This patch contains a number of bug fixes and refinements. We will begin scheduling 2019.2 updates on customer Test systems starting April 22nd, 2019.


Note: All versions after 2018.1 require an upgrade to PHP 7.2, hosted customers and customers who have 2018.1 already have the PHP upgrade.  Most updates to test systems will need to occur during non-business hours. Please send any scheduling requests to help@pcr.com.

This release contains some table changes that could cause issues with Adhocs, API calls, or other custom processes.  Please review the Database Changes in 2019.2 to review the changes and make the necessary changes to your customizations.


Licensed Customers will need to install PHP 7.2 before we can upgrade test to 2019.2, the instructions can be found here: PHP 7.2 Upgrade. Please consult PCR before upgrading your system.



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Bug Fixes
New Features


Changed Features
Improved Performance
Removed Features


Release 2019.2.4 (06-20-2019)
Component
Description
Type
Incident(s)
Documentation
Billing
When processing Monthly Recurring Charges that were Stopped on the Billed Through Date the billing process was incorrectly generating Bill Details transactions.  The process should only flag the charge as Billing Complete and not generate any Bill Details transactions.
Image Added
IN201935378



Release 2019.2.3 (05-23-2019)
Component
Description
Type
Incident(s)
Documentation
API
To address a rapidly growing API Request table, full API responses will not be saved for successful SQL POST calls or GET API Calls; only error responses will be saved.
Image Modified

IN201935671
Release 2019.2.2 (05-10-2019)
Component
Description
Type
Incident(s)
Documentation
API 
The permissions set on each API Endpoint are now obeyed when called from a Custom Endpoint.
Image Modified

Custom API
Escalations & Notifications  
Added a process to convert the Escalation Sequences to the new format used in 2019.1.
Image Modified
IN201935672

Release 2019.2.1 (04-25-2019)
Component
Description
Type
Incident(s)
Documentation
General
Corrected a missing parameter from the Initial 2019.2 release.
Image Modified


Initial Release

Component
Description
Type
Incident(s)
Documentation
API
Reworked the API Error Responses to be consistent for all endpoints.
Image Modified

API
Cable
Fixed an issue where using the general search on the Ports/Pins/Lens grid (on the Equipment form) would throw an error.
Image Modified
IN201834888
IN201935103

Communications
Added COR functionality to the Avaya module.
Image Modified

Communications Module
Avaya COR
Added Avaya Authorization Code functionality.
Image Modified

Avaya Authorization Codes
CustomerCenter
Added Package Types.
Image Modified

Service Desk Packages
Packages
On the Order Details Form:
  • Changed the "Apply All" label to "Apply Order Details".
  • Changed the "Yes" option to "Overwrite All Order Details".
Image Modified

Order Details
The Location Picker was displayed on every Catalog page; now it is only displayed on the page when items on that page have Location Restrictions.
Image Modified

Add a Service
Add Equipment
Fixed an issue where long Package Descriptions (with line breaks) were causing layout inconsistencies on the Packages page.
Image Modified

Service Desk Packages
Packages
The Additional Charges section now displays the text "none" when no charges exist (instead of a blank line).
Image Modified


Events & Notifications
Fixed an issue causing Events to fail during the fall Daylight Savings Time transition.
Image Modified


General
The following functions, keywords and classes are now allowed in Custom Logic:
  • new
  • DateTime
  • DateInterval
  • add
  • sub
  • diff
  • format
  • setTimestamp
  • setTime
  • setDate
Image Modified

Custom Logic
Syntax
How To: Scheduling Regular Maintenance
Improvements to Custom Validation Messages
  • The Customer Name is displayed on the first line of message. This includes messages generated from a form, the API or Imports. 
  • The Error Dialog title was changed to "Error (Custom Validation)" to identify Custom Error messages.
  • The Warning Dialog title was changed to "Warning (Custom Validation)" to identify Custom Warning messages.

Image Modified

Custom Validation
Fixed an issue with Custom Validation where improperly formatted code in the validation message would trigger an "Oops Error" instead of displaying the appropriate error message.


Fixed an issue where some pickers would not load the Default Perspective.
IN201833946 IN201834044
Fixed a variety of display issues related to HTML in Remarks data.  HTML entered into the system via the API, Imports or the Remarks form is now filtered to remove any potentially problematic or malformed HTML.
IN201832912
IN201732074
IN201832314
Allowed HTML Tags
Imports & Exports
Fixed an issue causing Exports to fail when manually triggered from the Exports Files grid.


Removed several unused columns from Import Definitions.

Database Changes
Fixed an issue where Authcode Calls were not always rated using the correct call type for local or long-distance calls.


Reporting
Fixed an issue preventing the Crystal Report Batch process from sending the completion message. Fixed an issue preventing the Crystal Report Batch process from deleting Event the Batch is linked to.
IN201834202
Service Desk
Fixed an issue where Service Desk Remove Actions removed the Location on the Service after completion of the Action.
IN201833926
Fixed an issue where returning Equipment with a credit charge was applying a double credit after the return (rather than a Debit to cancel out the original credit).
IN201833399
Fixed an issue where the Service Desk Auto-Assign was not filtering by the Location selected on the Action.


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