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changes.mady.by.user Jeremiah Sokolowski

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Table of Contents
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An example of the Call Rates gridImage Removed

Call Processing

Call Processing involves using the Import File process to import a raw Calls file from a Vendor or from a switch.

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  • Raw - Call successfully processed from Import File, but has not yet been Rated.
  • Duplicate - Same Call Start Time, Duration, Origination Number, and Destination Number as a previous Call. Duplicates do not appear on the Bill.
  • Error - An error occurred during the Import File processing. This will re-try each night.
  • Unrecoverable Error - An error that cannot be fixed, so it will not try again each night.
  • Rated - Call has been successfully Rated, but has not yet Billed.
  • Rated Unbillable - Successfully Rated, but Rate specified 'Do not bill', so this will not appear on the Bill. This is not an error.
  • Rating Error - An error during Rating. This will re-try each night.
  • Billed - Once Billed, a Call cannot be deleted or re-processed.
  • Billing Error - Indicates an error during Billing.

Call Rating

An example of the Call Rates gridImage Added

The PCR-360 Call Rating process does two things to Call records. It determines the Call Type, and it determines the cost of the call. Navigate to the Call Rates grid by clicking Admin > Billing > Call Rates.

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