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To add a new event, click the 
button at the top of the Calendar or Grid view. Notice that 'Subject' and 'Start Date' are required fields. Once these fields are satisfied then the new event Event can be saved. To save the new Event, click the button at the bottom of the form.
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The 'All day' flag sets the event Event for the entire day. This blocks out time on the Calendar so that another Event cannot be set at the same time.
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The 'Block on Time Entry' flag sets the Event to block all the time for a specific day. When the flag is set, the User has to select a Service Catalog to associate with the blocked time. The User can then select specific Activities if they are set in the Time Entry Activities. Additionally, a Description can be added to the Event for future reference.
Shared
The 'Shared' flag provides the same functionality as the Share My Events the button. To share an a specific Event with other Users, click the Shared checkbox. This makes just that the Event visible to all Users that have been selected to Share the Event. There is no option to Share an Event with all Users within the system. Once the Event is Shared, the Event will appear in the Shared User's Perspectives, under the creator's User Name on the My Items section on the Perspective form.
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The 'Global' flag forces the Event to appear on all the Calendars for all the Users. Global Events cannot be blocked on Time Entry. Only a user User with Admin Privileges can create these Events.
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Users can set custom 'Categories' that allows individual Events to be distinguished from one another. To create new Calendar Categories look at the Administration section. Any Categories added in this manner appear in the Category drop-down and can then be selected for use in the Calendar.
The elements in the top left of the page are not buttons but are a color-coded key for what type of item is showing in the Calendar.
Create a
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Calendar Perspective
Before Calendar Events can be seen in the Calendar Users MUST create a Perspective of the items. By default, the Calendar will only show the Holidays set in the PCR-360 Holidays grid.
To create a Calendar perspective, click the 'Create Perspective' the button at the top of the Calendar View. The only required field is the name Name of the perspectivePerspective. Once this is satisfied, the new Perspective can be saved. If this is to replace an existing Perspective, choose the Perspective to overwrite from the 'Overwrite an Existing Perspective' drop-down list. You can also make this new Perspective load by default every time you visit the Calendar by checking the 'Set as the Default Perspective' checkbox.
You Users can be selective on what types of Events are shown by selecting various values from the 'My Items' and 'Workgroup Items' sections. Only the items explicitly selected in the form will appear in the Perspective.
Lastly, you can consolidate other Calendars into this view by adding them to the Other Calendars GridThe button will allow a User to view any Perspectives that had been previously created.
Share Your Events
To designate other Users for sharing your events, click the "Share My Events" the Events of the current User, click the button at the top of the Calendar / Grid view. You Users can either share your events Events by default by clicking the checkbox check box labeled 'Share My Calendar Events by Default', or you can choose individual Users to share events Events within the Grid.
Integration of Service Desk with Calendars
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First, create or edit an existing Perspective. On the Perspective form:
- 'Service desk due date' selector will let the User choose what kind of SD items will show up. The items for which the logged-in User is a 'CSR' will show up on their due date.
- 'Service desk workflow by worker' selector will allow you to see items SD items for which the User is assigned as 'Worker' (but workflow Workflow must have a scheduled date, and that is the date they will show up on).
- 'Workgroup' element selector under 'Workgroup Items' section will let the User select 'Workgroups' that the User is either a manager or a part of. Service Desk types next to that an assigned Worker of that Workgroup.
- The 'Service Desk Types' selector next to the Workgroup element further narrows down the selection further. This will make SD Service Desk items show up if the User is the Workflow Manager or part of the Workgroup on a Workflow item that has an unassigned Worker (these will only show up if the workflow Workflow has a scheduled date set).
- After saving the Perspective, the User can then switch to the Perspective in order to see the SD Service Desk items.
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