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The Charges tab provides the User access to manually control how each Service is billedBilled. There are four functions that can be used to control these Charges: Add, Edit, Delete, and Stop. If you do not want users to Users should not modify Charges outside of Service Desk, the configuration option Configuration Option MODIFY_CHARGES_WITHOUT_SERVICE_DESK must be set to false.
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After clicking the 
button, the Add New Service Charges form opens.
From here, the User can select the Charge Catalog and the Override GLA. The Charge amount auto fills based on the charge for Default Amount from the given Charge Catalog. Sometimes there is an option for a Charge Override Amount based on the Charge Catalog. A description Description is highly recommended for tracking purposes. The Description will be used on the View Bill report for each given Charge. The User can select to prorate the Charges or not based on billing Billing needs.
Future Start Dates
When a Start Date is set to be in the future , on a new Charge, the Charge will not take effect until that Date. Service Desk Actions will ignore any future Charges; Charges will take effect on the Finalization Date.
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The 
button can only be used after a Charge has been added. This form allows the User to select from the Charge Catalog and specify overrides when available to the Amount, Quantity, Description, and Expense GLA. Once saved, the Charge generates the records required for billingBilling.
Note: Charges cannot be added to Services that are not flagged as Billable.
Note: A Default Expense GLA must be supplied on the Expense GLAs tab before Charges can be added.
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It is sometimes necessary to manually delete or stop a Charge. There are certain restrictions in place to prevent deleting Charges that have been billed. After clicking the 
button, a prompt is displayed, warning the User that Non - Recurring Charges that have already been billed Billed will not be deleted and that Monthly - Recurring Charges that have already been billed Billed will be stopped if they would like to continue with the action.
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When stopping a Charge, click the 
button. A prompt is displayed requesting a Stop date and advising the User about further restrictions for on stopping Charges, such as Billed Non-Recurring Charges not be being deleted, Monthly Recurring Charges being stopped on the Stop Date, and Alternate Recurring Charges (Annual, Semi-Annual and Quarterly) also being stopped.
