Release 2019.4 is now available; it is a major release that contains many new features, bug fixes, and refinements. We will begin scheduling 2019.4 updates on customer Test systems starting August 26th27th, 2019.
Notable Changes
- We added Historical Cable Data to Service Desk. This corrects several issues with Cable Statuses on Actions. In particular, completed Actions will now reflect the Cable status at the time of completion, not the current cable status.
- We have converted Service Order Only Actions to Task Actions. This change gives customers a more generic way of tracking work on a Service Order; since not all work relates directly to a Service. This change replaces the Service Catalog type of "Service Order Only" with "Task" and adds a "Task" option to the Action selector on Service Desk Actions. Services cannot be created using "Task" type Service Catalogs.
- We added several new Cisco Features and fixed several bugs.
- We removed calDav support from the PCR-360 Calendar.
- Users with an Administrator role can now add the Row ID column to any grid or picker.
- When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
- Added the ability to run Imports in Batches.
Please review the Database Changes in 2019.4 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
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| Table Name | Change | Table Changes |
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| BULK_UPDATE_HISTORY | Updated | DROP COLUMN USERS_RECID ADD COLUMN USERID VARCHAR(20) NOT NULL |
| IMPORT_FORMATS | Updated | DROP COLUMN DUPLICATES |
| IMPORT_RECORD_FORMATS | Updated | ADD IMPORT_RECORD_TYPES_RECID INT NOT NULL |
| SERVICE_DESK_CABLING_OUT | Removed | Dropped the Table from PCR-360 |
| SERVICE_DESK_CABLING_PIT | New | Added the Table to PCR-360 |
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