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From here, the User can select the Charge Catalog and the an Override GLA if so desired. The Charge amount Amount auto fills based on the Default Amount from the given Charge Catalog. Sometimes there is an option for a Charge Override Amount based on the Charge Catalog. A Description is highly recommended for tracking purposes. The Description will be used on the View Bill report for each given Charge. The User can select to prorate the Charges or not based on Billing needs.
Future Start Dates
When a Start Date is set to be in the future on a new Charge, the Charge will not take effect until that Date. Service Desk Actions will ignore any future Charges; Charges will take effect on the Finalization Date.
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The button can only be used after a Charge has been added. This form allows the User to select from the Charge Catalog and specify overrides when available to the Charge Override Amount, Quantity, Description, and Expense Override GLA. Once saved, the Charge generates the records required for Billing.
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