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To navigate to the Service Desk Archive go to Main > Service Desk > Archive. Here the User will find grids for each of the primary SD items; Service Orders Archive, Estimates Archive, etc.
All of the relevant Service Desk items will have a grid of the Archived data. Items that have been Archived can be viewed in the grid, searched and filtered, have Perspectives set on them, and have a printout generated of them. There is no form for Archived Service Desk items.
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Archiving Requirements
Only valid "End State" Service Desk records can be Archived. This means only Service Desk items that have a Status of Void, Denied, Finalized, or Billed can be Archived.
Valid Status's
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