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Before the Service Desk Archiving Event will be set to run interested customers must first contact PCR to set up a training session to ensure the customer fully understands how Service Desk Archiving works and the ramifications of turning on this automated process. This training session is similar to the Aging training for Services. When the Service Desk Archive Event is Active the Service Desk records will automatically Archive all elidible records according to the Configuration Option Option.
Manually Archive
All Service Desk items can be manually Archived using the Archive Eligible grid.
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The Archived Service Desk Printouts will maintain the same formatting as the original records. The key difference is that if the Service Desk item is Archived, the QR Code (or barcode) in the upper right of the printout will be removed and in it's its place will be the word "Archived".
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Reports
Archived items can be reported using the standard Grid reporting tools.
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