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Before the Service Desk Archiving Event will be set to run interested customers must first contact PCR to set up a training session to ensure the customer fully understands how Service Desk Archiving works and the ramifications of turning on this automated process. This training session is similar to the Aging training for Services. When the Service Desk Archive Event is Active the Service Desk records will automatically Archive all elidible records according to the Configuration Option SERVICE_DESK_ARCHIVE_DAYS.
Manually Archive
All Service Desk items can be manually Archived using the Archive Eligible grid.
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