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The following errors display if the Work Order Import fails:
- Error : ???Invalid Service Desk Number '<SD_ NUMBER>'
- Error : SD Number PREVIOUS specified but no previous successful save
- Error : Invalid Service Desk Number '<SD_ NUMBER>'
- Error : Invalid Service Desk Status. Only Pending is allowed for new Service Desk records.
- Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.
- Error : Provided CSR is not a Service Rep Contact Type
- Error : Default GLA '<GLA>' is Inactive
- Error : Invalid Default GLA '<GLA>'
- Error : Different count of GLAs and GLA percents
- Error : Some GLA Percents are blank
- Error : Some GLA Percents are out of range (1 to 100)
- Error : Some GLA Percents are not whole numbers
- Error : GLA Percents do not add up to 100
- Error : Blank GLA
- Error : Default GLA <GLA> is Inactive
- Error : Invalid GLA '<GLA>'
- Error : Failed to save Service Desk Assoc record; <ERROR_MESSAGE>
- Error : Service Rep is blank for new Service Desk record
- Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.
- Error : Not allowed to update SDC on existing Work Order
- Error : Not allowed to update Service Catalog on existing Work Order
- Error : SDC '<SDC>' is not valid for this Action
- Error : Provided Catalog type is not Task
- Error : Provided Location not permitted for this Service Catalog
- Error : Failed to save Service Desk record; <ERROR_MESSAGE>
- Error : Service Catalog '<SERVICE_CATALOG>' is a Category
- Error : Inactive Service Catalog '<SERVICE_CATALOG>'
- Error : Invalid Service Catalog '<SERVICE_CATALOG>'
Notes
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The Work Order Source field CANNOT be set in Import. It is automatically set to Import on INSERT and unchanged for UPDATE.
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