...
MUST be used with Requestor First Name.
Impact
Datatype is String.
Default value: Off
Valid values are blank (Off), Low, Medium, and High.
Any other values will cause an error.
Urgency
Datatype is String.
Default value: Off
Valid values are Nullblank (Off), Low, Medium, and High.
Any other values are converted to Nullwill cause an error.
Default GLA
Datatype is String.
...