...
Field | Description | Required? | SD Type | Service/Equipment |
|---|---|---|---|---|
Service Type | Service Catalog specification | Yes | All Types, Service Order, Service Request, Incident, Incident Request, Work Order | Service |
Equipment Catalog | Equipment Catalog specification | Yes | Service Order, Service Request, Incident, Incident Request | Equipment |
SD Action | What is being done to the Service on the Service Desk item | No | Service Order, Service Request | Service |
Equipment Action | What is being done to the Equipment on the Service Desk item | No | Service Order, Service Request, Incident, Incident Request | Equipment |
Incident Code | Description of the Incident | No | Incident, Incident Request | Equipment |
Topic of Problem/Inquiry | Inquiry topic that was selected or extracted from the email subject | Yes | Inquiry | N/A |
...