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User entered values to the LOCATION_TYPE list may also be used.
Errors
These errors display if the record save fails:When an Import Line fails, it is usually because the Line falls into one of the following categories:
The value provided was found with multiple matches
Toggle cloak Cloak - Error : Found multiple existing Equipment for Equipment ID '
The value provided from another table is Inactive
Toggle cloak Cloak - Error : Trying to use Inactive Charge Catalog <PART_NUMBER>
A blank value was provided, for a field with a required value
Toggle cloak Cloak - Error : Missing Status for new Equipment'
- Error : Equipment status is Unassigned but Location '<LOCATION>' is not a Warehouse
- Error : Missing or Invalid Units, and Charge Catalog specifies Units are required
- Error : Missing or blank Location and Charge Catalog specifies Location is required
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- Error : Missing Part Number
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The value provided is not acceptable for the record type being created
Toggle cloak Cloak - Error : Invalid Contact '<CUSTOMER_NUMBER>'
- Error : Invalid Dept Hierarchy Name '<DEPT_HIERARCHY_NAME>'
- Error : Invalid Dept Hierarchy Code '<DEPT_HIERARCHY_CODE>'
- Error : Invalid Parent Equipment ID '<PARENT_EQUIPMENT>'
- Error : Invalid Part Number '<PART_NUMBER>'
- Error : Invalid Location '<LOCATION>'
- Error : Invalid Location Type '<LOCATION_TYPE>'
The System was unable to save the record
Toggle cloak Cloak - Error : Failed to save Equipment record <errorMessage>
If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.
Notes
- If attempting to UPDATE existing Equipment, none of these Required fields except the Match On fields are needed.
For updates, it is assumed that the Required values are already entered. For updates, you only need to provide enough values to successfully find the Equipment record you are trying to update (Asset Tag or Equipment ID, and maybe Location). - If the Equipment Catalog has the 'Has Units' flag set, a Units value must be provided or an error happens.
Units must be a positive integer or a zero. Null and negative values are not allowed. If the Equipment Catalog does not have the Has Units flag set to True [1], any provided Units value is ignored with no error or warning. - The Equipment import cannot associate Equipment to a Service. See the Service Import for a way to do this.
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