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State Name | State Definition |
|---|---|
Created | This state indicates an item has been created, but it's visibility within PCR-360 is restricted until it is approved. |
Requested | This state indicates a request has been submitted, but it's visibility within PCR-360 is restricted until it is approved. |
Pending | This state indicates an item is ready to be processed. |
Void | This state indicates the item is no longer valid. |
Hold | This state indicates the item awaiting outside action before it can be continued to be worked on. |
Denied | This state indicates the item has been rejected by the Approver, and the item is not visible within PCR-360. |
Complete | This state indicates all work on the item has been completed. New Actions/Edits can still be made. |
Finalized | This state indicates all work has been finalized, and the item is awaiting billing. No new Actions/Edits can be made now. |
Billed | This state indicates all work for the item has been successfully billed out on a bill. |
All Service Desk items will eventually reach an "End State" are which point the Service Desk item can no longer change States. These "End States" are indicated by the Service Desk item having a Status of Void, Denied, Finalized (only if the record does not have Charges for Billing), or Billed.
Service Desk Items that Require Approval
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