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- 'User Details' - Provides relevant User information like User Name, Change Password link, User Role(s), Dept Hierarchy, Name, Phone, Email, and Address. There is also a log of the last 10 login attempts.
- 'Messages' - System messages generated by the Notifications and Escalations will appear here as well as any messages from running batch processes.
- 'Open Service Desk Item' - Any Service Desk items that are assigned to the User will appear here. These appear in four five groups; Requests, Service Rep, Workgroup, Assigned Actions and Assigned Workflow and can be clicked to automatically navigate to their respective sections in the My Service Desk space.
- 'News' - Provides the listing of all the News the Admin has determined was important for the User to know.
- 'Google' - Provides a Google Search bar that a User can quickly access and search for information using Google. Clicking 'Google Search' will open the search requested in a new tab.
There is an additional System Widget that DOES NOT appear by default. The following Widget is known to be a resource hog and may have an adverse effect on the speed of PCR-360 on the when viewing the Landing Page or Dashboard. For this reason, the 'Status' is set to Inactive by default, though it can be turned on.
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- You are the worker listed for ## Action(s) on one or more Service Desk Item(s). This message's detail comes from Main > Service Desk > Service Orders. This message indicates how many Actions you are assigned as a Worker for. Clicking this selection will open the Orders Grid.
- You are the CSR on # pending Service Desk Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Service Rep. This message indicates how many Service Desk Items you are listed as the Customer Service Representative for. Clicking this selection will open the My Service Desk: Service Rep Grid.
- You are assigned as the worker for # Service Desk Workflow Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Assigned Workflow. This message indicates how many Service Desk Items you are assigned as a Worker for. Clicking this selection will open the My Service Desk: Workgroup Grid.
- One or more of your workgroups are assigned on # Service Desk Workflow Item/Items This message's detail comes from Main > Service Desk > My Service Desk > Workgroup. This message indicates how many Workflows you are assigned to are on Service Desk Items. Clicking this selection will open the My Service Desk: Assigned Workgroup Grid.
- You have # open Inquiry Item/Items This message's detail comes from Main > Service Desk > Requests. This message indicates how many open Inquires you are assigned to. Clicking this selection will open the Requests Grid.
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